Service Advisor
My client is a successful plant dealership based in the Belfast area. They are seeking to recruit a Service Advisor with experience in either commercial vehicles, construction plant, forklifts, agricultural equipment or a small car dealership. Salary is £28,000 - £35,000 on a Monday to Friday basis with no weekend work. This position would also suit a Plant Fitter who would like to get off the tools and move into an office-based role.
Role - Service Advisor
1. Co-ordinate and provide technical support for the company’s products using all company and supplier resources whilst ensuring all customers receive a responsive and reliable service to meet and exceed expectations.
2. Maintain workshop scheduler system to co-ordinate workflow ensuring adequate coverage is provided at all times including holiday cover whilst keeping customers fully up to date on repair status.
3. Provide contact for customers to ensure technical support matters are recorded and resolved.
4. Liaise with sales and parts departments as well as suppliers to ensure highest level of customer support on technical/warranty issues.
5. Provide reports and data to support warranty claims including ensuring engineers return all relevant damaged parts and supporting photos.
For a confidential conversation regarding this Service Advisor job contact James Coulter. Alternatively, send your CV by applying below.
C-Tech Recruitment are an engineering and manufacturing recruitment agency with 20 years technical recruitment experience specializing in the Northern Ireland market.
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