On applying for this role you will be sent an application pack to complete. CV and covering letter will not be accepted. Interviews to be held on 19 February to which you must be available to attend.
The successful candidate will be the first in a new role created within Team Education. You will work across both Student Voice Team and the Advice & Policy Team.
Work within our Student Voice Team includes helping to support our representation structures and through them our work on student consultation, feedback and co-production of the University experience. To support a network of over 1,000 student representatives at programme, department and faculty level who work with programme leaders and faculty management to identify and implement improvements to the delivery of teaching and learning. As well as supporting reps to raise issues directly with the University, the team plays a key role in the ability of the Union to represent students by helping quantify and analyse the feedback and experience of student reps and identify cross-cutting and systemic issues affecting students. This information helps drive organisational change and is at the core of our annual Quality Report, the Union’s assessment of learning and teaching at the University against the Office for Students Conditions of Registration.
Work within the Advice and Policy Team provides free, confidential, non-judgemental, and independent advice to students, specialising in academic and housing. The Union assesses its ability to offer this as a key part of the diverse range of services it provides which enhance the student experience.
The team’s current caseload covers Personal Extenuating Circumstances, Extensions, Complaints against the University and/or students, Academic Appeals, Academic Misconduct and Professional Suitability. As Northumbria is one of the leading providers of higher education training in nursing, education, and social services, our education caseload extends beyond academic issues to consider issues of professional standards. We also run yearly education campaigns that target students who may accidentally breach University regulations, in particular international students who come from different academic backgrounds to those of Northumbria.
Over the past few years, the Union has also developed its capacity to deliver housing advice to students. This is an area of the student experience which directly impacts their academic achievement, and now more than ever with the cost-of-living crisis. Poor quality housing and breaches of tenancy contribute to anxiety, issues attending University and financial stress.
The Union also provides a diverse range of student activities with media, volunteering, societies and student fundraising and we look to draw on these different elements of the student experience to inform representation work.
Participation by students has increased annually with the past few years seeing record election turnouts, a key measure of student engagement. When a student joins Northumbria University, they automatically become a member of the Union.
To succeed, the post holder must be organised, efficient and enthusiastic about working within a busy environment that serves a diverse student body and passionate about the importance of student-led representation as a means for students to develop their skills and character and bring about change within the University to make a difference to the lives of others.
This role offers the successful candidate an amazing opportunity to be part of an innovative, award-winning charity.
As an employer, we pride ourselves on the culture within the Union, with a range of policies and practices that support staff with work/life balance, personal development and their long-term health and look to recruit a candidate who shares our values and vision for the positive impact we can have on students. This is reflected in our staff views with 91% of staff saying they would recommend working here to a friend.
Student voice and representation is at the heart of our mission for students. We pride ourselves on the breadth and quality of our student representation structures. The Union sees student representatives as co-creators of their university experience with their fellow students and university staff. Through this model we aim to change the lives of the students involved and shape our wider campaigning work.
Representation helps identify the issues where students are most in need and builds an evidence base that we can use to lobby for change in their university experience.
Student rights are at the heart of the work that we do as a Students’ Union, and we pride ourselves on the quality of our advice given to students on both academic issues and their housing rights. Our casework not only changes the lives of the students involved but shapes our wider campaigning work across all areas of the university experience. Casework helps identify the issues where students are most in need and builds an evidence base that we can use to lobby all stakeholders involved for change.
The successful candidate will work to empower the student voice across Northumbria. They will support the daily administration and delivery of Education services, and work across two teams (Advice and Policy and Student Voice).
If successful in your application, you will join a Students’ Union that is going from strength to strength and continues to grow in the breadth and quality of its offer to students.
The closing date for applications is 12PM Wednesday 11th December with interviews to be held on Wednesday 18th December (you must be available to attend on this day, although we can offer Teams interview).
Responsible to: Student Voice Manager (with monthly case review meetings with Advice & Policy Manager)
Salary Range: £25,000 - £32,619.33 (Students’ Union Grade C1-C10) and 4% employers’ contributory pension. Staff also benefit from a range of discounted offers available through the University; Car Parking subscription scheme on campus, access to University Gym subscription and corporate travel scheme.
Hours of Work: 37.5 hours per week Monday to Friday, Eligible for hybrid working. 25 Days Paid Holiday + increasing to 30 Days after 5 years’ service. 10 fixed days holiday including Bank Holidays and business closure days between Christmas and New Year.
Location: Primarily based at Northumbria University City Campus, with regular travel to London and Coach Lane Campuses.
Purpose of Post: To support the running and administration of the Education Team. Including empowering students to shape their University experience by supporting volunteers to speak up on behalf of the students they represent. To also undertake detailed casework for individual students in relation to academic and housing advice.
Specific Duties & Responsibilities
1. Ensuring recruitment, training and volunteering activity records are up to date and accurate.
2. As part of the Student Voice Team build a sense of community amongst student reps through effective administrative support.
3. To undertake casework as part of the Advice team, providing academic and housing advice to all Northumbria students at all campuses and distance learners. Including completing case reviews and supporting advice volunteers.
4. Support the Education Department annual cycle of writing and distribution of resources to help students to raise issues and shape their university experience.
5. Support the democratic processes of the Students’ Union through support of the annual NSU Elections and taking minutes as required for democratic forums.
6. Support the work of student representatives by ensuring their activity and successes are properly documented and linked to the Students’ Union recognition schemes.
7. Proactively seek to provide the best service possible to our students, through a process of ongoing reflection and review of professional practice and service provision.
8. Support the administration and delivery of Education Department and Students’ Union projects and meetings that help students shape their university experience – including but not limited to Student Engagement Forum, Go out and Listen Days and NSU Award events.
9. Contribute to and support organisational meetings and projects.
10. Keep up to date of key developments within the Higher Education sector. Ensuring that information and contacts provided to students are up-to-date and accurate.
11. To abide by the Union’s Advice policies regarding confidentiality and data protection of student data.
Other Duties and Responsibilities
1. To ensure department delivers the highest standards of service as expressed through the Union’s customer service standards.
2. To attend appropriate and relevant training events, courses and conferences as required.
3. To abide by the Students’ Union governance, policies and procedures at all times.
4. To uphold the Students’ Union's environmental and wider corporate social responsibility practices.
5. To be committed to NSU’s values of Supportive, Inclusive, Fun, Democratic, Ethical, Innovation and Excellence.
The above is not an exhaustive list of duties and the post holder will be expected to undertake any other reasonable duties as may be required.
Job Type: Full-time
Pay: £25,000.00-£32,619.00 per year
Benefits:
* Additional leave
* Casual dress
* Company pension
* Cycle to work scheme
* Gym membership
* Life insurance
* On-site parking
* Sick pay
Schedule:
* Monday to Friday
Work Location: In person
Application deadline: 11/12/2024
Reference ID: NSUEDCONOV24
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