Position Title: Travel Claims Handler (Hybrid Working) Salary: £25,000 - £29,562 (Dependent on Experience) Location: Poole & Surrounding Areas. Job Type: Full-time Training: Full training provided Eligibility: Candidates must reside in and be eligible to work in the United Kingdom. Overview: Joining as a Travel Claims Handler means stepping into a key role as the initial point of contact for customers facing unexpected challenges during their travels. This role goes beyond processing claims; it involves empathising with customers, understanding their unique circumstances, and guiding them through the claims journey to make a positive impact. Duties and Responsibilities: Claims Evaluation: Evaluate claims and verify insurance policy coverage via email and telephone. Information Gathering: Collect necessary documents and information to proceed with claims. Efficient Resolution: Resolve claims efficiently and provide first-class service. Customer Communication: Handle high call volumes and emails, providing clear verbal and written guidance. Customer Focus: Ensure the claims process is customer-centric, empathetic, and effective. Upholding Company Values: Represent the organisation's values in every interaction. Requirements: Technical Skills: High competency in computer usage. Experience: Previous call centre or customer service experience preferred. Communication: Confident and clear communicator with exceptional verbal and written skills. Organisation: Highly organised with good attention to detail and the ability to multitask. Customer Focus: A natural flair for empathising with customers and a passion for making a difference. Adaptability: Ability to switch between handling telephone calls and emails seamlessly. Salary and Benefits: Hybrid working arrangement (after probation period). Competitive salary (£25,000-£29,562 per annum). Comprehensive training and onboarding. Free Health Cash Plan worth £1,700 per annum. Generous high-street rewards scheme for family and friends. Free travel insurance (subject to qualifying criteria). Discounts on home and motor insurance. Fantastic opportunities for learning, development, and career progression