Company Description
A family-owned business who are committed to building high-quality homes backed up with first-class customer service. Our strength lies in the care and attention given to all our design, specification of fixtures and fittings and a high-quality finish.
Things you may not know about Croudace:
* 5-star Customer Satisfaction recipients from the Home Builders Federation 12 years in a row
* Our new homes come with EV Ports as standard.
* Croudace are the proud sponsor of Duratec racing driver Michael Gibbins
* Last year Croudace achieved a 42% drop in operational emissions.
Position
A fantastic opportunity has arisen for an enthusiastic and motivated Service Desk Technician to join our IT team based in Caterham, Surrey. Reporting to the Head of IT, your primary responsibility will be to provide a hands-on IT support service for incidents and service requests.
You will assist with the maintenance and operation of our computer systems and software.
Some of your key responsibilities:
* Manage incidents, user requests, and issues raised through the IT Service Desk.
* Troubleshoot and resolve hardware and software issues, providing remote or on-site support as necessary.
* Maintain accurate records of support requests, resolutions, and relevant information in the IT Service Desk system.
* Install, configure, and update software applications and operating systems on company workstations.
* Deliver new installations of hardware and software, and associated upgrades.
* Develop user-friendly documentation and guides for common IT procedures and issues.
* Conduct training sessions for staff on basic IT skills and best practices.
* Perform routine maintenance tasks, such as system checks, backups, and monitoring system performance.
* Proactively identify and implement improvements to IT systems and processes.
* Provide mentoring and support to junior team members within the Service Desk Team.
* Participate in infrastructure projects as required.
Requirements
* Educated to GCSE level, including maths and English.
* Ideally have a BSc/BA in Computer Science or a related field.
* ITIL Foundation v3/4, Microsoft Certified Professional (MCP) certification, and CompTIA A+ are desirable.
* Strong problem-solving and analytical skills.
* Excellent understanding of Microsoft Office 365 applications with a strong emphasis on customer service.
Other Information
What we can offer you:
* Competitive package.
* 25 days holiday (increasing with service) with an additional day for your Birthday.
* Generous Pension Scheme (up to 15% total contribution).
* Discretionary Bonus.
* Flexible Working, providing you with flexibility around your hours.
* A range of benefits to support physical & mental wellbeing (including discounted gym membership, EAP programme with mental health support, private healthcare through BUPA, and access to a discount platform).
* Life assurance, providing cover up to 8x your annual salary.
* Free parking & EV charging at our offices.
* Up to 3 paid volunteer days per year to support with one of our volunteering projects.
* Training & development opportunities, with funding towards professional membership.
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