Job Title: Engineering Account Manager
Reporting To: Regional Manager
Main Purpose:
Responsibility and accountable for the profitable and operational management and service delivery of a Pharmaceutical contract to meet the business and contract objectives. Create and sustain a cohesive, cost effective team for the service delivery of the Contract. Interfacing with the Clients to ensure satisfactory service delivery of the contract deliverables. Identify organic and new business opportunities. As a member of the management team, make a broad and powerful contribution across all aspects of the business.
Duties & Responsibilities:
1. Preparation and execution of account management plans, operational programmes and PPM Planners.
2. Create and sustain a cohesive, cost effective team for the delivery of contract under your control.
3. Ensuring that project/minor works are completed on time, in budget and to the required quality levels.
4. PPM’s Planned v PPM’s Completed, WIP and open work orders to ensure satisfactory completion of works and that all materials and labour costs have been booked to the work order.
5. Productions of reports at regular intervals determined by contract, detailing physical and financial progress, including monitoring of specification by key performance indicators. Actively demonstrate performance utilising internal/external benchmarking processes to develop areas for continuous improvement.
6. Provision of technical advice and problem solving function.
7. Monitoring and professional oversight of all works to ensure satisfactory quality levels.
8. Monitoring the quality of the work carried out by the workforce through random engineer audits and the ongoing review of breakdowns.
9. Management of staff on the account / contract delivery teams, ensuring that suitable staff are recruited, inducted, motivated and trained to operate to company standards and processes.
10. Understanding contractual requirements and client expectations and ensuring that services are delivered to meet the contractual requirements and client expectations.
11. Identifying training needs for your teams and ensure the performance management of subordinates that CPD are implemented.
12. Managing appraisals and succession planning for staff within your teams.
13. Manage and monitor contractual key performance Indicators for operational performance and contractual compliance.
14. Implement and manage a robust reporting and review process that gives visibility of all issues, risks and performance for the contract under your control.
15. Providing reports on contract performance and key issues affecting the overall service delivery.
16. Assist in the mobilisation of new contracts to comply with agreed scope and performance.
17. Ensuring that contractual obligations are being met and the targeted commercial performance is achieved on contracts under your control.
18. Monitor and report accurately on progress, budget, risks and associated mitigation actions.
19. To directly manage mobile/static teams directly employed operatives and subcontractors when required.
20. To increase the quality of output, customer satisfaction and maximising the effectiveness of resources.
21. Full responsibility for all quality, environmental and health & safety issues at each of the sites for which you are responsible in compliance with company policies and arrangements including the effective closing out of QUEST audit action plans.
22. Liaison with customers’ representatives at the tactical level so that the services may be delivered effectively.
23. To focus on management level tasks and to ensure effective delegation of tasks to subordinates.
Skills, Knowledge & Attributes:
1. Maintain up to date and sound knowledge of industry best practices and developments in operational and facilities management.
2. Sound technical knowledge of facilities and building services.
3. Communicating clearly, effectively and timeously with customers and colleagues alike.
4. Demonstrating sound contract management capability and pro-active attitude.
5. Having excellent computer / IT skills and proven knowledge of CAFM systems.
6. The ability to work under pressure and adhere to tight guidelines.
7. Measures performance of the team in areas of productivity, quality and delivery for both internal and external customers.
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