TO APPLY FOR THIS ROLE GO TO: https://www.nts.org.uk/volunteering-jobs/job-search
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
* Provide a consistently high standard of visitor care at all times.
* Welcome all visitors to the site and process their catering purchases in a friendly, efficient, and knowledgeable manner; support visitors with special needs/impairments and provide a high level of service in accordance with the Equality Act.
* Answer visitors’ queries about the catering offer, deals, seating, and ingredients.
* Check on how visitors are enjoying their experience and inquire whether all their needs are met.
* Perform opening and closing procedures.
* Maintain excellent standards of site and personal presentation at all times.
* Conduct general ongoing operational cleaning of all areas as necessary.
* Wear correct uniform, name badges, or PPE as required.
Customer Service
* Engage in regular interaction with members of the public of all ages and abilities.
Teamwork
* Interact regularly with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.
Sales, Stock and Financial Processes
* Help achieve sales targets and membership recruitment targets.
* Operate tills and share end-of-day cash reconciliation duties, as appointed by Visitor Services Supervisor.
* Assist in ordering all necessary food and dry goods.
Tools/Equipment and Cleaning Chemicals
* Occasional user of cleaning chemicals.
* Use of EPOS tills and chip and pin machines.
* Work in fully equipped commercial catering kitchens.
* Become familiar with and comply with the property’s Health and Safety policies or Safe Systems of Work.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
* Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
* Demonstrate experience in a food and beverage service environment.
* Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs, including evenings to support events.
* Ability to adjust pace to match customer flow without compromising quality of service.
* Excellent front of house persona - warm, welcoming, patient, and understanding.
* Excellent selling skills.
* Genuine belief in the value of good customer service.
* Ability to be proactive and take initiative.
* Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.
* Barista experience.
Job Type
Part-time
Pay
£12.00 per hour
Expected Hours
No more than 40 per week
Benefits
* Company pension
* Employee discount
Shift
* Day shift
Work Days
* Weekend availability
Work Location
In person
Application Deadline
23/02/2025
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