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We are a full-service law firm based in Middlesbroughserving clients throughout the UK and further afield. We have an outstandingreputation for delivering high-quality advice with exceptional personalservice.
With a history stretching back over 30years, we recognise the importance of the contribution that businesses likeours should and can have to the local community and we, therefore, encourageour employees to get involved and give back to the local community in which welive and work.
Our vision is to set the standard forlegal excellence & deliver justice for the people and in doing so, tobecome the law firm of choice & champion of the community for businesses,organisations and individuals. To meet our vision and deliver anoutstanding service we employ individuals who understand our client’s needs andtake pride in what they do and how they do it. Our values go to the heartof the firm. They define who we are and how we work. By remainingtrue to our values, we will achieve our vision. This is what we valuemost:
· Teamwork – we trust and respect oneanother. We see strength in our diversity as individuals and as a practice. Weachieve the best outcomes for clients when we work collaboratively, recognizingand respecting the different perspectives that we bring.
· ExcellentClient Service –We take the time to truly understand our clients’ needs and aim to providepractical, tailored and commercial solutions – not just options – to help themachieve their goals.
· Professionalism – We work to the highestprofessional and technical standards, acting with the upmost integrity at alltimes. We are fiercely proud of our reputation as a trusted adviser to ourclients, often over several generations, and continually strive to ensure thatour client’s interests come first and foremost.
· OurPeople –We work together to create an open, supportive and friendly working environmentwhere our people feel valued, can develop their careers and achieve theirprofessional ambitions.
If this sounds like a vision you wouldlike to be a part of, our values resonate with your own personal values, andyou meet the requirements of the role described, we’d be delighted to hear fromyou.
TheRole
Weare looking to recruit a Housing Advisor to join our growing HousingDepartment. This is a permanent role on a full-time basis. You will report tothe Head of Department. The purpose of this role is to provide advice and informationservice for housing-related issues for tenants and homeowners by answeringfront and back door calls, keeping accurate records and ensuring that file progressis made.
Keyaspects of the role include:
* Answer all front and back - door calls
* Meet all KPI requirements (calls to be answered within 30 seconds)
* Correctly identify relevant areas of law
* Provide advice on a range of housing issues
* Answer and attend all back door call enquiries (complying with KPIrequirements
* Identify all key dates / produce clear and concise notes
* Meet conversion targets (Determination V LFF)
* Accurately update system notes appropriately.
* Support administrators in completing 7/14-day reviews if requiredto do so
* Perform initial eligibility checks
This list of duties is notintended to be exhaustive but gives a general indication of the tasks involved.All employees are expected to work flexibly when the occasions arise andacknowledge that tasks not specifically covered in their job description arenot excluded.
Knowledge & Experience
* Experience using case management systems and the processes involved
* Experience and knowledge of housing law, including but not limitedto homelessness and allocations, security of tenure and possession proceedings,rights following relationship breakdown and disrepair
* Experience working with vulnerable people to address homelessness,including those with complex/ multiple needs and assessing their accommodationand support needs
* Experience in debt management/money advice is desirable
* Experience in multi-agency working
* Excellentuse of IT and Microsoft packages
* Excellent communication skills, both verbal and written
* Exceptional client service skills
* The ability to work effectively as part of a team
Qualifications
* Educated to GCSE standard or equivalent
* Degree level qualification in a related subject or professionalqualification is housing and /or completed LPC is advantageous
What we will offer in return
* Competitive Salary depending on experience
* Company pension scheme
* 33 days annual leave inclusive of bank holidays
* Professional membership payments
* Professional development
* Employee referral scheme
* Christmas Savings Club
* Notable day treats
* Company events throughout the year