Ensure that the administration of the department is efficient and responsive, dealing with queries and day to day issues Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin & clerical team. Including supporting general queries. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts Complete clinic cancellation forms where appropriate Reschedule outpatient clinics as requested Use the Trusts transcription system to type letters as well as top and tailing. To ensure that letters are processed within a timely manner, at times patient letters will contain complex and sensitive information which could be found to cause emotion or distress, this is due to the nature of the pathways within the service. Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations Carry and retrial of patients notes, including physical demand associated with carried load To understand 18weeks referral to treatment (RTT) rules and use them to support all outpatient and elective patient journeys Assist in the validation of the RTT Patient Tracking List (PTL). Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust Information is robust Support the identification and escalation of any issues to the PPC which compromises delivery of the 18-Week RTT pathway, e.g. lack of capacity either in outpatients or theatres