Job Summary: This post is to oversee delivery of our Peer Partnership Project to adults living in the North Kent (Dartford, Gravesend, and Swanley) area. All post holders will have their own lived experience of mental health issues. Responsible for project management and the achievement of targets, the post holder will coordinate a project for supporting people who have experienced, or are at risk of experiencing, a mental health crisis with appropriate support that will enable them to access longer term community help so that a further crisis is less likely, working with those who have been unable to access more specialist mental health support or are waiting for services but may be at risk of crisis during that time without some level of emotional support. The role will encompass the service in Dartford, Gravesham and Swanley, and mainly consists of Project management Supervision of 2 Peer Support Workers Ensuring achievement of targets Some direct delivery of; Individual support work, caseload management, facilitating group work, signposting, linking-in, and follow-up Developing, maintaining, and overseeing key working relationships with external agencies Leading on reporting and monitoring Structure of the Post This post is supervised by the Service Development Manager. The post holder must be flexible to work in venues and community settings throughout the North Kent area as specified. This role is 9am-5pm Monday – Friday, and work is predominately in-person. This role includes overseeing the implementation of a staff rota, and the post holder must be flexible to occasionally cover some evenings as necessary in the case of absence of staff. This post will include specific Peer Support training which post holders will need to attend, engage with, and complete. For the calculation of travel expenses, the North Kent Mind Offices in Dartford shall be considered the base throughout (dependent on your location) and travel between home and another working venue can only be claimed insofar as it is in excess of the distance between home and base. All time in travel between venues is counted as time worked. This post also includes providing cover for the Service User Network when the Lived Experience Lead is absent. The respective balance of the elements listed in this job description may change in accordance with the needs of the organisation as defined by the Service Development Manager. Contracted hours will be worked on an average weekly basis over a month rather than on a strict weekly basis. A. DUTIES OF THE POST: SPECIFIC Line management, including supervision, and appraisals for all project staff. Responsibility for the achievement of project targets. Chairing weekly referral and caseload support meetings. Ensuring all reporting and monitoring requirements are met and achieved within deadlines. Regular communication and updates with the Service Development Manager. Overseeing and implementing a rota for the service. Covering staff absences, if needed, to ensure full rota cover. Ensuring volunteers are utilised and embedded within the service. Developing, and maintaining key working relationships with external agencies. To lead on monitoring and reporting for projects, providing monthly and/or quarterly reports and updates to the Service Development manager. To offer some person-centred, holistic, and structured individual peer support to a caseload of service users, including emotional support, signposting and linking in, interventions, advice, advocacy, and practical support. To ensure all individuals supported by the project have a clear pathway. To ensure utilisation of hybrid approaches; digital, telephone and predominately in-person approaches, for supporting caseloads. To ensure the facilitation of weekly group work, combining psychoeducational approaches with peer support. Responsible for embedding peer-led elements and coproduction within all aspects of the project. Manage caseload allocations and reviews for each peer support worker. Undertake and complete Peer Training (ImROC), and ensure all project support workers do also. To participate in and ensure all support staff participate in both operational and external clinical supervision. To ensure and oversee the wellbeing and support of all project staff. Oversee proactive and assertive follow-up on service user referrals to external services or linking in as required. Manage any crisis interventions due to any escalations in client need with support from NKM’s Safeguarding Leads. Ensure project marketing and promotion via liaison with our communications officer. Represent the Service Development Manager on matters regarding The Peer Partnership Project as requested, and during their absence as needed. Provide cover for The Service User Network as required by the Service Development Manager, undertaking relevant training where necessary. Any additional tasks as identified by the Service Development Manager. B. DUTIES OF THE POST: GENERAL To work within a framework which abides by all the policies of North Kent Mind, including Equal Opportunities, Confidentiality and Health and Safety. Promotes Social Inclusion, Empowerment, Well-being, and the Recovery Model. Respects, encourages, and builds on individual clients’ coping strategies, skills, and autonomy. Maintains good liaison with any other outside agencies as is necessary. Promotes good joint working, links, and cross-referral with all North Kent Mind colleagues. C: DUTIES OF THE POST: COMMON Embed peer support, empowerment, and coproduction into the service. Efficient facilitation of outcome monitoring systems and inputting of outcome data. Set-up venues prior to a group work starting and clearing up at the end of the session. Facilitating, planning, and arranging group work as informed through consultation with participants. To make timely and effective interventions if, and when required to deal appropriately with any crises or incidents which occur. Communicate and liaise with management as required. Welcoming new service users and proactively follow-up on any non-engagement. Develop a broad knowledge of local services and their systems to support Service User pathways and information. Ensuring service-users are aware of, and abide by, the Code of Conduct in group work. Providing support to any volunteers that work within the sessions. Facilitate the group work in accordance with accepted good practices. Job Types: Full-time, Permanent Pay: £26,500.00 per year Benefits: Bereavement leave Company pension Health & wellbeing programme Sick pay Schedule: Monday to Friday Work Location: In person