This role will lead a team of Service Installation and Commissioning engineers to co-ordinate the practical aspects of installation, modification, commissioning and maintenance of Powell products.
Key Accountabilities
1. Execute Service Contracts in the most cost-effective manner and provide the best possible return for the company.
2. Provide assistance with invoicing for installation, commissioning, and modification support contracts.
3. Identify training needs and implement training programs to satisfy the needs of the Service Department.
4. Maintain effective control of Service personnel to include attendance, timekeeping, discipline, and performance monitoring.
5. Conduct Health & Safety Risk Assessments and procedural reviews to ensure and maintain best practices.
6. Provide first line support for both internal and external customers.
7. Identify and co-ordinate suitable Sub-Contract resources should additional support be required.
8. Participate in the Site Report feedback process to ensure continuous improvement of site and assembly processes.
9. Ensure that the company's Health, Safety & Environmental policies and procedures are constantly adhered to in all aspects of Service.
10. Participate in the assessment of competence and performance of the Service Team.
Experience, Qualifications, and Key Requirements
1. The Service function is operated by a team working internally and externally, whose functions are interdependent. Effective and regular communication between departments is essential.
2. The ability to meet the expectations of both internal and external customers, clients, and suppliers through a sound understanding of their requirements, being responsive to their needs, and exceeding their expectations.
3. The ability to think through and adopt a clear, sensible approach to planning, prioritising, and organising tasks and activities to meet deadlines and targets, making the most efficient use of time and other resources.
4. The ability to pragmatically solve problems using varied approaches and considering all relevant factors and options before making a decision or taking action.
5. The ideal candidate shall have good experience of testing LV & MV switchboards, preferably supplied to an Oil & Gas/Petrochem market.
6. Certified management qualification (e.g. ILM, NEBSM), or be willing to undertake a vocational qualification in team leader/management/leadership skills.
7. Educated to a minimum of ONC in Electrical Engineering (or equivalent).
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