Customer Success Advisor | Hybrid | £26K-£30K
A fantastic opportunity to join a fast-growing tech company in the travel and tourism sector, helping short-term rental property owners maximise their bookings. This business provides an innovative platform that optimises and distributes listings across major sites like Airbnb, Booking.com, and Vrbo, simplifying multi-platform management and increasing revenue.
The Role
📍 Location: Hybrid – first month in-office, then 3 days in-office / 2 WFH
💰 Salary: £26,000 - £30,000 + £5,000 in benefits after probation
🕒 Hours: Monday – Friday, 9:00 AM - 5:30 PM
Key Responsibilities
✔ Optimising Property Listings – Work closely with hosts to improve their listings, driving higher visibility and bookings.
✔ Providing Proactive Support & Guidance – Advise hosts on best practices, platform features, and industry trends to maximise success.
✔ Performance Analysis & Strategy – Monitor key metrics, identify growth opportunities, and provide data-driven recommendations.
✔ Host Relationship Management – Build and maintain strong relationships, ensuring a seamless and supportive experience.
✔ Cross-Functional Collaboration – Work with internal teams (Support, Marketing, Product) to enhance the overall host journey.
What We're Looking For
✅ Customer-Facing Experience – 2+ years in customer success, account management, sales, or support within a tech-driven or service-based environment.
✅ Excellent Communication Skills – Ability to engage, educate, and build lasting relationships with customers.
✅ Problem-Solving Mindset – A proactive approach to identifying challenges and providing effective solutions.
✅ Tech-Savvy & Adaptable – Comfortable using digital tools and CRM systems in a fast-paced environment.
✅ Industry Experience (Preferred but not essential) – Knowledge of Airbnb, Booking.com, and Vrbo or the hospitality sector is an advantage.
Why Join?
✔ Dynamic & Fast-Paced Environment – Be part of an ambitious team driving innovation in the short-term rental market.
✔ Career Growth & Development – Work in a supportive environment that values ownership, collaboration, and professional growth.
✔ Attractive Benefits Package – £5,000 in additional benefits after probation.
✔ Hybrid Working – Enjoy flexibility with a balanced office and remote work setup.
If you’re ready for a new challenge and want to be part of a dynamic and ambitious team, apply today or contact us for more details! 🚀
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