SAP IT Support Analyst Proud to deliver high quality products and develop a high-quality career Salary - £50,000 - £55,000 Benefits - Life Assurance (1 x salary), 25 days holiday plus 8 bank holidays as standard (may vary by role), Private medical insurance (after 5 years' service) Location - Spalding Hybrid Working 8:30am to 5:00pm - Monday to Friday (37.5 hours per week) Contract Type - Permanent Why join us? We're constantly evolving, progressing and diversifying. And we want our people to do so too. For everyone to feel empowered, engaged and enabled. To create opportunities to move forward, climb higher and push for more. About the role We are seeking an experienced SAP IT Support Specialist to join our dynamic IT support team. This role will be primarily responsible for providing technical support, troubleshooting, and system maintenance for SAP modules related to Procure to Pay (PTP), Order to Cash (OTC), Record to Report (RTR), and Supply Chain Management (SCM) processes. Main Duties SAP System Support & Troubleshooting: Provide day-to-day support for SAP modules in PTP, OTC, RTR, and SCM. Troubleshoot and resolve technical issues reported by users and ensure business processes run smoothly across these areas. User Support and Training: Assist end-users with SAP system-related inquiries and provide training when necessary. Ensure that users understand the functionality of SAP modules and can execute their tasks efficiently. System Configuration & Customization: Support configuration changes and customizations for SAP modules in PTP, OTC, RTR, and SCM based on business requirements. Coordinate with SAP functional teams for system enhancements. Process Optimization: Work closely with business stakeholders to identify opportunities for process improvement within the PTP, OTC, RTR, and SCM processes. Implement system changes and improvements to optimize these business processes. System Monitoring & Maintenance: Monitor system performance and address any issues affecting SAP performance. Perform regular system maintenance tasks, including system patches and updates, to ensure operational efficiency. Project Support: Support SAP-related projects, including system upgrades, new module implementations, and process migrations. Assist with testing, documentation, and user acceptance testing (UAT) for project deliverables. Collaboration: Work with cross-functional teams, including SAP functional consultants, business analysts, and project managers, to resolve issues and implement solutions that meet business needs. Communicate effectively across teams and departments. Reporting & Documentation: Generate regular reports on SAP system performance, incidents, and user feedback. Maintain comprehensive documentation on SAP support procedures, issue resolutions, and system configurations. About you The ideal candidate will have hands-on experience in these areas and will collaborate with internal stakeholders to resolve SAP issues, implement enhancements, and ensure smooth system performance, alongside: - Previous experience in SAP IT support or administration, with a focus on PTP, OTC, RTR, and SCM modules Experience with S/4HANA is highly desirable Knowledge of SAP Fiori and integration with other enterprise systems (e.g., CRM, EDI, etc.) is a plus Strong knowledge of SAP configurations and customizations related to the PTP, OTC, RTR, and SCM processes Familiarity with SAP reporting tools and analytical capabilities Strong understanding of business processes in PTP, OTC, RTR, and SCM, and how these processes are mapped in SAP Experience in process optimization and driving business value through system improvements Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical users Ability to work collaboratively in a team environment and manage relationships with internal stakeholders Strong analytical and problem-solving skills with the ability to identify issues and propose practical solutions in a timely manner SAP certification in relevant modules (e.g., SAP S/4HANA or ECC certifications) Experience in managing interfaces between SAP and third-party systems Knowledge of SAP authorization and security concepts. What you'll receive. As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: Life Assurance (1 x salary) 25 days holiday plus 8 bank holidays as standard (may vary by role) Private medical insurance (after 5 years' service) Staff Shop Stakeholder Pension Scheme Discount & cashback platform Personal Accident Insurance Free health check Employee Assistance Programme A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Salary sacrifice car lease scheme Free independent mortgage advice Discounted tutoring for children Access to financial learning tools and affordable loans via your salary Free car parking - Site dependant Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team Find out more and apply. CVL LI-JM1 Bakkavor We are the leading provider of fresh prepared food in the UK, and our presence in the US and China positions the Group well in these high-growth markets. We leverage our consumer insight and scale to provide innovative food that offers quality, choice, convenience, and freshness. Around 18,000 colleagues operate from 44 sites across our three markets supplying a portfolio of over 3,000 products across meals, pizza & bread, salads and desserts to leading grocery retailers in the UK and US, and international food brands in China. Category: Information Technology Location: Spalding, GB, PE11 2BB Date: 28 Jan 2025 Req ID: 23220 ADZN1_UKTJ