Job Title: Events and Operations Manager
Reporting to: Head of Operations and Sales
Overview
This exciting and varied post supports the Head of Operations and Sales in the day-to-day running of The Cowdray Events Business, and the delivery of world-class events within Cowdray House.
As Events and Operations Manager, you will take ownership of the events diary within Cowdray House, managing the house operations team as well as external suppliers. You will be responsible for Cowdray House in its entirety including all events, presentation of the House, maintenance, and compliance.
To be successful, you will need the ability to work flexibly, including evenings and 5 days out of 7. Due to the nature of the operation, there will be times when you are the only member of staff on site and are required to remain on site overnight (staff accommodation is provided).
Main Duties and Responsibilities
* Maintaining exacting standards and adhering to operating procedures in a 5-star environment across departments including event planning, housekeeping, catering, and maintenance.
* Managing the on-event Operational team, Contractors, and Event Suppliers to ensure the cohesive delivery of all events.
* Managing every element of on-event delivery, from client arrival and departures, overseeing all suppliers and activities, to delivering the food and beverage offering and concierge service as required.
* Ownership of the guest experience.
* Ensuring that Cowdray House and contents are kept safe at all times and mitigating the risk of damage.
* Ensuring that maintenance is carried out quickly and effectively and that process is managed appropriately.
* Assisting the Head of Operations and Sales in managing the budget and working to improve margins.
* Responsibility for house compliance including risk assessment and update, fire risk assessment tasks, and induction of new starters within health and safety procedures.
Essential Skills and Attributes
* Relevant experience delivering 5-star service within an events or hospitality environment.
* Exceptional organisational, administrative, and communication skills and someone who can work under their own initiative.
* Immaculate personal presentation and a confident, professional, and welcoming personality.
* Fluent and clear spoken English with an excellent telephone manner.
* Experienced in MS Office suite (Word, Excel, Outlook, PowerPoint).
* We provide all guests with absolute and unequivocal privacy during their stay. It is therefore necessary for the successful candidate to adhere to strict confidentiality protocol at all times.
Rewards
A competitive salary of £32,000 per annum. This job description will be subject to review.
To apply, please send your CV and a Cover Letter to the email address listed.
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