As Assistant Visitor Experience Manager, you will be passionate about exceptional customer service and create a welcoming atmosphere that leaves our visitors eager to return, whether attending shows, workshops, conferences, our café and bars, or just meeting friends.
You will have commercial experience and will be able to maximize existing income streams, generate new income opportunities, and use your experience and imagination to implement change.
Between our two buildings, you will be responsible for a large team of Visitor Experience staff, operate a busy day-time café together with a demanding bar operation, and ensure the safety and wellbeing of audiences in all our public spaces.
You will be on the front line, managing the visitor journey at all stages throughout our buildings whilst increasing income and profitability from our services.
Person Specification
You will bring strong leadership skills and a hands-on approach, be passionate about delivering first-class customer service and have the get-up-and-go to drive profit. You will thrive in a busy environment, with multiple events a day across two sites keeping you busy and often away from a desk.
You will embrace the different reasons that visitors come to us – for gigs, shows, learning, workshops, conferences, dinners, or just a coffee – offering each and every visitor an exemplary experience.
Your previous experience could be from a variety of industries, such as a visitor attraction, hospitality, a sporting venue, festival management and, of course, the arts.
We are looking for people who can play a vital role in the day-to-day operations of Perth Theatre and Concert Hall operating as a member of a high-performance team, with the following skills and experience:
Essential Skill and Experience
Experience in managing and leading a team in a hospitality or customer facing role
Management experience of running a busy bar and / or catering operation
Strong management and team leadership skills, with the ability to motivate, attract, retain, and develop a strong team
Excellent interpersonal and communication skills in all situations with visitors, staff, and clients
Ability to think positively and problem solve under pressure whilst remaining calm
Computer literate with knowledge of Windows-based applications
Excellent customer care skills and a strong understanding of customer needs
Budgetary and cash handling experience
Understanding of and commitment to equality, diversity and inclusion
Willing to be innovative in implementing new systems and processes
Desirable
Holder of a Personal License under the Licensing (Scotland) Act 2005
Knowledge of or interest in the arts
Relevant Qualifications in Catering/Hospitality/ Business Management
First Aid Certificate
Marketing and promotional experience
Level 2 Food Hygiene Certificate
Knowledge of F&B specific software systems to manage stock control and profit
Full job description & further information is available from our website
Or email recruitment@perththeatreandconcerthall.com
Due to the high volume of applications, if you have not heard from us within two weeks of the role closing, please assume that your application has not been successful.