Description Are you a Business Analyst with the insurance industry or with financial services experience? If you are passionate about working for the world’s largest property & casualty insurer with excellent employee benefits and offices in 54 countries, then we would love to hear from you We have a new role available for for a hands-on business analyst who has experience in delivering projects from inception to completion, ensuring alignment with business partners needs and all requirements are fully scoped and documented. In addition to traditional BA work the role will also involve supporting various operations and technical initiatives for the EMEA Leisure Travel business line. This role will be responsible for working on the implementation of new business, revenue maximisation initiatives and regulatory updates for the Leisure Travel business line across the EMEA region. In some cases, managing the change end to end and expected to be ‘hands-on’ to varying degrees with respect to the project tasks. The role will provide the interface between the Business and the Project Team with regards to defining the solution requirements through engagement with third-party providers and turn business requirements into a well-documented solution. This will evolve as the ability to problem-solve and recommend alternative solutions within the existing system landscape. The role will cover “business as usual” operations when needed. Such as supporting users who provide claims and customer services, preparing reports and presentations and coordinating support tickets and communications to both internal and external parties. Also documenting new processes and procedures, and regularly updating to maintain existing operational manuals/process flows. Occasional business travel will be required for client visits, conferences and regional company events. Key Responsibilities: Delivering change by way of managing requirements and/or overseeing the implementation of new business, revenue maximisation initiatives and regulatory updates. Coordinate/circulate regular process updates and status reports Development of guidelines & processes. Collect and analyse detailed requirements from business users and partners. Document requirements in a clear, concise manner that can be fully understood by both business partners and IT Project Team. Coordinate and at times may lead the actions required to move projects from concept to live. Provide support throughout the full project lifecycle, from project inception through to implementation, including but not limited to functional design, process maps, feasibility studies, user acceptance testing and proofs of concepts. Responsible for influencing and challenging to determine the most suitable solutions to the partner’s requirements. Qualifications Proven Business Analysis experience within a financial services/insurance background Strong verbal, written and presentation skills Strong analytical, reasoning, organisational and negotiation skills with a high level of attention to detail Experience of creating functional specification/business requirements documents Strong communication skills with all levels of both business and IT teams Proven ability to multitask and work independently. Self-starter – Proactive, investigative, willing to challenge assumptions and defend solution proposals at all levels Understanding of the application development lifecycle Experience working with outsourcing and external third-party suppliers/partners WE OFFER IN RETURN Competitive salary, annual bonus & pension scheme, 25 days annual leave plus ability to purchase 5 additional days. Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership. Comprehensive Learning & development offering, Employee resource groups,1 day annual Charitable leave, Cycle to work scheme, Employee Assistance program. Please note benefits will vary in UK and Spain Integrity. client focus. respect. excellence. teamwork Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive. Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.