IT Support Apprentice
Do you have a passion for technology? Are you ready to turn your hobby into a career?
This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in the West Midlands.
Location: Droitwich, West Midlands - The role is full time office based
Salary: From 15,000 per year
Hours: Monday - Friday, 8:30 AM - 5:00 PM (37.5 hours per week)
Apprenticeship length: 18 months, with 80% of learning achieved on the job, for optimum productivity.
About the Company:
Our client is a leading IT support and service provider based in Elmley Lovett, delivering bespoke IT solutions to small and medium-sized businesses across the region.
About the Role:
As an IT Support Apprentice, you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include:
* Providing technical support for IT and EPOS systems
* Assisting in customer projects and IT service activities
* Handling helpdesk calls and emails, ensuring timely responses
* Managing and resolving first-line support queries
* Gaining experience in networking, security, and cloud services
What We're Looking For:
* GCSE Grade C/4 or above in Maths & English (or equivalent)
* GCSE, BTEC, or A Level in ICT (preferred) OR hands-on experience with IT systems
* A passionate, motivated individual eager to build a career in IT
* Strong problem-solving skills and a willingness to learn
* Excellent communication and customer service skills
* An inquisitive and can-do attitude
Training & Development:
You will complete a Level 3 Information Communications Technician Apprenticeship, covering:
* Computer Fundamentals & Security: Hardware, software, and cybersecurity basics
* Networking & Cloud Services: Key networking concepts and cloud computing
* Communication in IT Support: Developing effective technical support skills
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful IT career.
Key Outcomes from Information Communication Technician Level 3:
* Install software upgrades
* Test and evaluate system performance
* Use system data to identify solutions
* Escalate problems in line with procedures
* Use basic scripting to execute tasks
* Carry out routine system maintenance checks
* Follow the necessary security procedures
Why Join Us?
* Salary from 15,000 per year
* On-the-job training and career growth opportunities
* Supportive and experienced team
* On-site parking
Important: Candidates must be able to reliably commute to Elmley Lovett (Droitwich, WR9 0PT) or be willing to relocate. Due to the location of the office, public transport is limited.
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