Employer Description:
Onboard 365 is a trusted provider of IT support and services, offering reliable and tailored solutions to meet the unique needs of businesses. Based in Woking, Surrey, Onboard 365 serves companies across Surrey and Hampshire, delivering comprehensive, outsourced IT support.
Overview:
We are looking for a passionate Junior IT Apprentice to join our team and contribute to our ongoing success.
You will have the opportunity to gain hands-on experience in various areas of IT support and project work, focusing on Microsoft tools and platforms.
Main Responsibilities:
* First-Line Support for Customers: Respond to emails, calls, and support tickets.
* Document and track technical issues.
* Escalate complex problems as needed.
* On-Site Support: Visit client sites for troubleshooting and project work.
* Project Involvement: Contribute to IT projects for customers and internal systems development.
* Work with Microsoft Technologies:Gain experience with Microsoft 365 (including SharePoint, Teams, Exchange Online) and the Power Platform (Power Apps, Power Automate).
What we are looking for:
Desirable Skills:
* Experience of hardware repair and troubleshooting
* Experience of Microsoft Windows and Microsoft Office products
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