Position: Customer Service Representative Salary: £22,000
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- £28,000 per annum (depending on age) Benefits Location: Peterborough Type: Full-time, Temp to Perm Hours: 35-40 hours per week (7/8 hours shifts, operates 24/7
- Must be fully flexible) Benefits: Full-time, permanent roles available with a competitive salary, following successful completion of initial temporary period Comprehensive training and ongoing support to ensure your success Free on-site parking Monthly incentives A range of additional company benefits Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we have an exciting opportunity for you to join an established company as a Customer Service Representative in Peterborough.
Our client provides emergency control services in various scenarios, exceptional communication skills will be key to ensuring smooth interactions.
Key Responsibilities: Delivering a friendly, customer focussed service utilising excellent communication and active listening skills.
Accurately documenting customer interactions and making detailed reports Using third-party CRM systems to log customer requests and information Ensuring adherence to PCI compliance guidelines and company protocols Managing a variety of tasks and prioritising effectively to meet customer needs Building and maintaining positive relationships with clients, customers, and engineers Person Specification: Must be flexible and able to work any shifts in a 24 hour period including early and late hours, nights and weekends.
A rota will be issued 2 weeks in advance.
Strong communication skills and a friendly, approachable manner Attention to detail and a problem-solving mindset Excellent customer service and active listening skills Ability to thrive in a fast-paced and dynamic environment Positive attitude, reliability, and willingness to learn Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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