Job Title: Assistant General Manager Grade: 3A – General Management Salary: £33,000 – £38,000 Location: Milestones Museum, Basingstoke Hours: 37 hours per week with evening and weekends work. Type of Contract: Permanent Referral Category: Category A Job Description: Assistant General Manager Are you a dynamic, commercially focused operations manager looking to deliver in a unique heritage venue? As Assistant General Manager, you will lead the operational delivery and visitor experience across Milestones Museum and Basing House. You will inspire the visitor experience team to deliver impeccable customer service, maximising the visitor experience and taking advantage of the exciting commercial opportunities, to meet ambitious income targets and KPIs across front of house, F&B, events, and retail. You will be ensuring a safe, compliant operation alongside fantastic visitor experiences. A bit about you You’ll have experience of operational management in a public-facing venue and be skilled at balancing competing priorities. You’ll be an enthusiastic, commercial manager who puts customer service at the heart of everything you do relishing the opportunity to lead operations at Hampshire Cultural Trust’s largest heritage venue. Your strong financial and commercial acumen will allow you to inspire your team to achieve customer focused and financial target allowing you to develop and maintain a diverse high performing team. You might even know a little about history yourself and be keen to pass your knowledge onto others in an engaging way. Oh and you will enjoy dressing up What it’s like to work for us At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 23 attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture. We are committed to promoting equality and diversity and a culture that actively values difference. We recognise people from different backgrounds and experiences bring valuable insights to the workplace and enhance the way we perform and work. Our levels of employee engagement are high and our organisational culture positive. We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date. To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application. Closing date for applications: 28.02.2025 Proposed Interview date: TBC To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/