NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
The Discharge Flow Coordinator is a key role in maintaining the Hospital Flow and Discharge process; working in a regional, whole system based role the discharge coordinator would work under the direction of the Urgent and Unscheduled Care Programme Management and in conjunction with ward/multi-disciplinary teams (MDTs) across Argyll and Bute.
They assist with the planning and implementation of patient discharge (both operational flow and service development); as well as aiding general flow of patients through the hospital by:
1. Driving effective and timely transfer of patients from hospital to the most appropriate setting to meet their needs
2. Actively reducing the number of patients whose transfer is delayed from hospital
3. Effectively communicating with patients, their carers and/or case managers to encourage their engagement in discharge planning, ensuring they are involved from admission to the ward.
4. Facilitating the planning and implementation of the patient's discharge - with guidance from therapists as required.
5. Liaising with Doctors, Discharge Services, Social Services, Care at Home team, Community Teams and any other appropriate members of the multidisciplinary team to provide a proactive and continuous process of discharge planning.
6. (In conjunction with the MDT) identifying and escalating concerns relating to discharge or factors that may cause a delayed transfer of care through identified huddle and escalation structures.
Main duties of the job
7. Act as a facilitator, who attends board rounds, patient / family / carer meetings (as required, i.e. in complex cases) and liaises with representatives from social services and therapy services.
8. The post holder must be proactive and show independent ability to take the lead in organising patient case conferences, family or other meetings in complex cases.
9. Work with the ward Multidisciplinary team and Hospital Discharge Team (HDS) to deliver high quality discharge planning in keeping with the needs and wishes of patients and their families.
10. Foster a multi-disciplinary and multi-professional approach to discharge planning, including patient and carer engagement in their discharge process.
11. Monitor progress to ensure the discharge pathway developed by the MDT remains appropriate and on Escalate concerns when the planned discharge pathway deviates.
12. Provide information for patients and their family which is relevant, accurate and timely, meets their needs and is understood to enable them to make informed decisions regarding discharge plans.
13. Update the electronic patient record as required.
14. Act as a single point of contact for the purposes of oversight management and assurance of the delayed discharge programme.
Please see the full job description for details of requirements.