As a Family Hub Administrator you’ll thrive on working in a multi-disciplinary team, being at the forefront of our new Family Hubs. You’ll be the first point of contact for families and professionals, offering a friendly, helpful and engaging service. This is an exciting time for Early Help Services as we deliver our new Family Hubs across the City and you could be a part of this new and exciting innovation!
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About you
As a Family Hub Administrator you will bring to the role:
* Well-developed interpersonal and communication skills with a wide range of people including face-to-face, telephone and written communication skills.
* Knowledge of the applications, systems and IT programmes utilised by the service and an ability to accurately record and retrieve information. Training will be provided.
* An ability to work on your own and use your initiative to adhere to timescales and deadlines.
* Experience and understanding of the importance of providing excellent customer services.
* An ability to deal positively with challenging situations.
About the role
As our next Family Hub Administrator you’ll be involved in the development of Family Hubs which seek to ensure that families get the right support, from the right service, at the right time. You will be forward facing, ensuring that families are responded to in a timely way and will be the first point of contact for many.
Hub administrators will directly support front line early help services that will reduce the need for statutory interventions. This includes managing incoming email queries and referrals, meeting with people face to face, answering telephone queries and undertaking general administrative duties such as supporting with Mosaic (Social Care recording system), processing financial requests and co-ordinating meetings/room bookings. Where appropriate, post holders will contribute to the Council’s health and safety obligations by ensuring visitors are aware of relevant processes and policies and by taking on duties such as Fire Warden for the building in which they are based. They will also play a vital role in data collection to ensure the Hub teams are able to evidence impact and outcomes required for the Supporting Families Programme funding.
What we offer you
We take pride in offering the best employee experience, with benefits including:
* a competitive salary and annual leave entitlement plus statutory holidays
* membership of the West Yorkshire Pension Fund with generous employer contributions
* flexible and hybrid working arrangements subject to service requirements
* a clear career pathway and continuing professional development opportunities
* a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, candidates must consider their own eligibility for sponsorship for a particular role through the Skilled Worker route before applying. To be eligible for sponsorship you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year or meet one of the other eligibility criteria. For more information visit Skilled Worker visa on the government website. Please ensure you are eligible before applying.
Job Description
Specific Job Purposes
Panel Administration - This role provides administration support to statutory decision making panels/meetings and is fundamental in supporting Children & Families with their statutory child safeguarding and protection responsibilities. By providing administrative support you will find this is a rewarding role if you have an interest in supporting professionals to help some of our most vulnerable families. You would be required to deal with sensitive and confidential information professionally and in accordance with strict deadlines and information governance requirements. You will be required to answer and refer incoming calls and therefore will need to speak directly to families, professionals and partners. You will provide administrative support to these panels by preparing the meetings, minuting the meetings and sending out the actions and provide support to families, professionals and partners.
Area Social Work Teams - This role is providing administrative support to the Children’s Social Work Management teams with complex meetings, which are fundamental in supporting Children & Families with their statutory child safeguarding and protection responsibilities. By providing general administrative support you will find this is a rewarding role if you have an interest in supporting professionals to help some of our most vulnerable families. You would be required to deal with sensitive and confidential information professionally and in accordance with strict deadlines and information governance requirements. You will provide administrative support to these meetings by scheduling multi agency meetings, minuting the meetings and sending out the actions, you will also be available to undertake other meetings across areas of panel administration.
Duty & Advice / Domestic Violence Front Door - This role involves providing high-quality front-line telephone advice and other administration related support to customers contacting the Children & Families Duty and Advice Team. You will ensure a responsive, professional and caring service is provided to customers and appropriate safeguarding referrals are made to the Social Work Duty and Advice Team. You will work closely alongside Social work colleagues including Social Workers, Team Managers and Service Delivery Managers to ensure this critical service runs smoothly. This is a highly sensitive safeguarding support role where you will be required to comply with information governance practices and deal with emotionally sensitive telephone referrals.
Youth - This role is working in the Business Administration service supporting the Youth Offer, which is responsible for providing youth work and supporting young people across Leeds. You will work as part of a team to fulfil purchase orders, maintain financial spreadsheets, and administer important processes such as volunteering and commissioned youth work.
Adults - Home First Programme - This role is integral in supporting health and social care system flow in Leeds. Working as part of a multi-disciplinary team, you will support the service to identify longer term packages of support for customers and assist the process of transition from an intermediate, recovery focussed service.
Family Hubs - Hub administrators will directly support front line early help services that will reduce the need for statutory interventions. This includes managing incoming email queries and referrals, meeting with people face to face, answering telephone queries and undertaking general administrative duties such as supporting with Mosaic, processing financial requests and co-ordinating meetings/room bookings. Where appropriate, post holders will contribute to the Council’s health and safety obligations by ensuring visitors are aware of relevant processes and policies and by taking on duties such as Fire Warden for the building in which they are based. They will also play a vital role in data collection to ensure the Hub teams are able to evidence impact and outcomes required for the Supporting Families Programme funding.
Specific team job purposes are listed below.
Responsibilities:
* Work with high levels of accuracy for tasks such as checking documents and recording numerical and alphabetical information.
* Identify problems and areas for improvement and offer solutions.
* Support staff and develop new team members.
* Use initiative and judgement where appropriate, providing outcomes and solutions for customers from a range of options.
* Work on your own, manage your own workload and use your initiative to adhere to time scales and deadlines.
* Carry out a range of administrative duties.
* Collate data and use it to produce reports.
* Understand legal business, financial, audit, confidential and operational requirements of the service, and the impact on its day-to-day work.
* Maintain effective relationships with other Leeds City Council staff, Elected Members, members of the public and other partnership organisations as appropriate.
* Work flexibly moving within service areas, working at different locations depending on service demand.
* Participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills.
* Work collaboratively with colleagues, knowing when to seek help and advice.
* Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
* Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.
* Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
* The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.
* The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
Qualifications: Qualifications demonstrating ability in numeracy and literacy or equivalent knowledge
PERSONAL SPECIFICATION
ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.
Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.
Skills Required
* Well-developed interpersonal and communication skills with a wide range of people including face-to-face, telephone and written communication skills.
* Able to work with, and within, multiple teams of staff and contribute to its development with suggestions for new ways of working.
Knowledge Required
* Knowledge of the applications, systems and IT programmes utilised by the service and being able to accurately record and retrieve information.
Experience Required
* Of working on your own and using your initiative to adhere to timescales and deadlines.
* Experience and understanding of the importance of providing excellent customer services.
* Of dealing positively with challenging situations.
Behavioural & other Characteristics required
* Committed to continuous improvement.
* Able to understand and observe Leeds City Council Equality and Diversity Policies.
* Carry out all duties having regard to an employee’s responsibility under Health & Safety Policies.
* Willingness to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development.
* Understand and embrace our values, behaviours and codes of conduct.
DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.
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