Job Title: Training and Quality Assurance Executive
Warrington - Employed
Company Overview:
Travel Solutions Network is a dynamic and innovative Travel company dedicated to providing outstanding sales and service solutions on behalf of its diverse partner portfolio. With a commitment to excellence, we are constantly pushing boundaries and seeking top talent to join our team. Our success is driven by our people, and we are currently seeking a Training and Quality Assurance Executive to help us nurture and develop our growing workforce.
Job Summary:
As a Training and Induction Executive at TSN, you will play a pivotal role in ensuring that our new employees and homeworkers receive comprehensive, effective, and engaging onboarding experiences to represent both TSN & our partner brands. You will be responsible for designing and implementing training programs that empower our workforce to excel in their roles and contribute to the company's success. This position requires a creative and strategic mindset, excellent communication skills, and a passion for helping individuals grow and succeed.
Key Responsibilities:
1. Induction programme development: Develop and continually enhance our employee and homeworker induction programs, ensuring they align with company values, culture, and objectives.
2. Training design: Create and maintain training materials, modules, and resources tailored for each partner.
3. Training delivery: Conduct training sessions for new hires and the existing workforce utilizing a variety of instructional techniques and formats, including workshops, webinars, and e-learning platforms. Assess the effectiveness of training programs through feedback mechanisms, evaluations, and key performance indicators (KPIs).
4. Continuous improvement: Continually refine training content and methodologies to adapt to changing business needs and industry trends.
5. Onboarding process: Collaborate with HR and IT teams to streamline and automate onboarding processes, reducing administrative burdens.
6. Partner collaboration: Ensure partner processes, procedures and updates are continuously communicated to the wider team in a timely manner.
What we’re looking for:
* Experience in a similar role within the Travel Industry is essential
* Proven experience in designing and delivering training programs.
* Familiarity with learning management systems (LMS) and e-learning tools.
* Travel Industry experience is preferred.
* Excellent communication, presentation, and facilitation skills.
* Ability to collaborate effectively with cross-functional teams and build relationships at all organisational levels both internal and external.
* Knowledge of the recruitment life cycle including onboarding and right to work checks.
* Strong organisational skills.
* A passion for employee development and a commitment to fostering a positive work culture.
* Domestic travel to partner locations during onboarding will be required.
Benefits:
* Competitive salary
* Career development and growth opportunities
* Dynamic and inclusive company culture
* Travel Industry discounts
Job Type: Full-time
Pay: £26,000.00-£30,000.00 per year
Additional Benefits:
* Company events
* Company pension
* Employee discount
* Employee mentoring programme
* Free parking
* On-site parking
* Transport links
* Work from home
Schedule:
* Monday to Friday
* Weekend availability
Education:
* GCSE or equivalent (preferred)
Work Location: In person
Reference ID: Job Role: Contact Centre Trainer
Expected start date: 01/02/2025
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