Job Description Whenever customers visit the British Airways Lounges at Gatwick Airport, you’ll be there to greet them with 5-star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor. What will you be doing as a Lounge Host: Your task will be to uphold our high standards by making sure that our customers get a great experience. That means being smart, cheerful and approachable, keeping counters and displays in tip-top condition, clearing tables promptly, and making sure BA specifications and guests’ expectations are met on every shift. Ensure that customers are given a prompt and efficient service Assist in the preparation of food and snacks. Keep the kitchen and restaurant areas in a clean and tidy state at all times. Provide a friendly, efficient and hygienic service to all customers.