Lifeline Services have been providing award winning support to the residents of Darlington since 1989 and an exciting opportunity has arisen within the response officer team to enable us to respond to the increasing demands of our service delivery. The response team is based at our Town Hall office and the integral duties of a Lifeline Response officer is the demonstration, installation and monitoring of various technology and the responding to any emergency calls as necessary. Our officers must be able to think dynamically, in a fast paced and busy environment. You will be confident in the use of databases and Microsoft office packages with a good understanding of GDPR to meet with the administrative duties of the role. You will need to be approachable with a 'can do' attitude and amongst other valuable skills, be sociable, flexible and possess the ability to communicate effectively and with compassion to our clients. It would be an advantage to have a strong background of working in a customer facing role with experience of older, more vulnerable people. We are looking for two officers who can work the following fixed shifts on a two week alternating rota which equates to a 25 hour per week contract for each officer. Week one Friday evening 19:30pm to 06:00am Saturday evening 19:30pm to 06:00am Sunday evening 19:30pm to 06:00am Week two Wednesday evening 21:30pm to 07:30am Thursday evening 21:30pm to 07:30am For detailed information on this role, please refer to the Role Profile, Role Supporting Document and Known Risks form or for an informal discussion please contact 01325 406888 and ask to speak to a Lifeline Senior officer. The successful applicant will be subject to an Enhanced Disclosure and Barring Service checks relevant to the post. The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as: 32 days Annual Leave plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working) Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions Flexible working Generous Maternity, Paternity and Adoption Leave schemes Staff equality forums Green Car Leasing Scheme Access to a wide range of training, learning and development Physiotherapy service Confidential counselling service Great wellbeing offer Cycle to Work Scheme Dolphin Centre Fit for Life Discounts Local and National retailer discounts Arriva Employee Travel Club For the full range of benefits we offer, please see our 'Why work for us' internet page, which also includes our Total Reward Booklet and Employee Benefit Video. https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/ General Information for Applicants: All applicant email correspondence will come from 'donotreplynortheastjobs.org.uk' and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted. If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 403217 or HRdarlington.gov.uk, who will be happy to assist.