Application Deadline: 13 January 2025
Department: MIS
Location: Middleton
Compensation: £59,024 / year
Description:
To manage the provision of high quality Planning, Timetabling, ILR, Funding and Analysis / Reporting services, working in conjunction with the Executive Director of Planning, Performance & Information. To be accountable for the technical administration of MIS applications and systems. Lead and manage the MIS team in strategic initiatives and daily operations. Coordinate with other department heads to integrate MIS resources effectively. Ensure that curriculum managers receive accurate and timely management information to aid performance monitoring and contribute to the annual SAR process and Ofsted inspections. To support the college's IT and Digital Transformation projects.
Key Responsibilities:
1. Oversee and co-ordinate the technical and analytical services of learner information and data.
2. Cultivate, develop and maintain effective, supportive working relationships with all users of the service, and promote the service to all users.
3. Ensure auditable systems exist and operate with regard to the processing of all learner data.
4. Ensure that the 'MIS Dashboards' and Reports provide accurate, timely data tailored to the needs of all user levels. Produce ad-hoc reports as needed for the leadership team.
5. Lead on Customer Service excellence within your area, and ensure it becomes embedded.
6. Work with the Executive Director of Planning, Performance & Information to ensure a cohesive MI Strategy is developed and implemented.
7. Manage projects and lead the ongoing development of relevant systems and promote their usage within the college.
8. Monitor and streamline processes to ensure efficiency, effectiveness, and excellent customer service across the MIS business support function.
9. Ensure full compliance with the Data Protection Act 2018, providing training and raising awareness across the College.
10. Manage departmental budgets, procurement processes, and contracts, recommending changes or improvements where necessary.
11. Liaise with IT staff and external suppliers/contractors and plan effectively to ensure system 'down-time' is minimized, and systems' performance is optimized.
12. Ensure continuous development and improvement of professional knowledge.
13. Build, develop and effectively manage the team using the college's performance management system to ensure high performance and business efficiency.
14. Any other duties, of a similar level of responsibility, as may be required.
Skills, Knowledge and Expertise:
Qualifications:
Essential Criteria:
An appropriate Level 4 or above, a comparable professional qualification or equivalent relevant professional experience.
Desirable Criteria:
Qualification in Customer Service
Management Qualification
Experience:
Essential Criteria:
Minimum of 3 years' experience working with Data Management systems, preferably in an FE setting.
Experience of implementing business systems and processes.
Experience of working in a Customer Service environment, skilled at dealing with a variety of customers.
Specialist Knowledge:
Essential Criteria:
High level of expertise with EBS software or similar MIS business system.
Detailed knowledge of the Individualised Learner Record (ILR).
Knowledge of FE and Apprenticeship funding streams.
Knowledge/experience of SQL Server and DBA responsibilities.
Desirable Criteria:
Knowledge of KS5 performance measures and value added methodology.
Working knowledge of the QAR methodology and business rules.
Knowledge of relevant software systems (e.g. ProAchieve).
Knowledge of PDSATs and data validation techniques.
IT Skills:
Essential Criteria:
Advanced level of competence with MS Office 365.
SQL development experience.
Power BI and Data Dashboards.
Desirable Criteria:
Competent user of SQL Server Reporting Services.
Expertise/experience of MS SharePoint.
Experience of working in a programming environment, including SQL and Power BI.
Knowledge of AI tools such as MS Co-Pilot.
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