Join to apply for the Housing Officer role at Riverside
Job Title: Housing Officer
Contract Type: Permanent
Salary: £33,487.46 (£36,850.85 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday-Friday, Hybrid
Location: Carlisle, Cumbria
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
The difference you will make as a Housing Officer
The principal frontline worker will maximise the economic viability, social sustainability and self-sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an ‘Account Manager’, advocating for the customer to ensure that other teams are providing services to the expected level.
About You
* Has a proven track record of delivering a high-quality customer service function, preferably in the housing sector.
* Is effective in stakeholder management, both internally and externally to the organisation.
* Is customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.
* Has excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, You’ll Enjoy
* Competitive pay & generous pension
* 28 days holidays plus bank holidays
* Flexible working options available
* Investment in your learning, personal development and technology
* A wide range of benefits
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.
Role Profile
* Pro-actively manage, maintain and improve designated social housing neighbourhoods, dealing with all aspects of tenancy conditions.
* Accountable for maximising and increasing income collection.
* Represent the Group in Court for all cases brought against customers in your designated area.
* As an “Account Manager” for the customer and property, be responsible for identifying issues which can be resolved with early intervention.
* Accountable for ‘patch profitability’, minimising void rent loss.
* Manage a delegated discretionary budget.
* Provide quality assurance for all communal areas in your patch.
Other Information
* You will be required to work a range of shifts on a 24 hour, 7 days per week rota basis.
* You will undertake regular training to enable you to deliver your role safely.
* From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature.
Person specification
Essential Knowledge, Skills and Experience
* Proven track record of delivering a high quality customer service function, preferably in the housing sector.
* Effective stakeholder management, both internally and externally to the organisation.
* Customer focused with excellent communication skills, both verbal and written.
* Excellent attention to detail with the ability to work under pressure.
Desirable
* Experience of agile/flexible working.
* Experience of forecasting and managing a budget.
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