Helpdesk ManagerLocation: Feltham, West LondonSalary: £40,000 per annumIndustry: Facilities Management FMJob Type: Full-Time, Permanent CBW Staffing Solutions is currently seeking anHelpdesk ManagerLocation: Feltham, West LondonSalary: £40,000 per annumIndustry: Facilities Management FMJob Type: Full-Time, Permanent CBW Staffing Solutions is currently seeking an experienced and driven Helpdesk Manager to join a leading FM service provider, based in Feltham, West London. This is a fantastic opportunity for a motivated individual with a strong background in helpdesk operations and team leadership to take the next step in their career. As the Helpdesk Manager, you will be responsible for overseeing the day-to-day operations of the technical helpdesk team, ensuring service excellence, and driving continuous improvement. This role requires someone who can lead by example, support their team, and ensure that all service requests are managed efficiently and in line with agreed SLAs. You will also be expected to occasionally travel to Chertsey, Bagshot, Weybridge, and Staines. What’s on Offer:£40,000 per annum salary 20 days annual leave, increasing annually to a maximum of 25 daysCompany pension scheme auto-enrolmentPrivate healthcare options following a qualifying employment periodGenerous sick pay scheme subject to tenureRegular company-wide social events including away days with colleagues, friends, and familyLong service recognition and awardsWorking Hours:Monday to Friday8am - 5pm Key Responsibilities:Oversee and manage all reactive maintenance requests in line with SLA requirementsAct as the primary point of contact for client communications regarding service operationsManage internal processes for purchase order requests and service-related informationCoordinate and schedule engineers and subcontractors for both planned and reactive maintenanceDevelop and manage maintenance planners and associated logbooksGenerate and deliver a variety of KPI reports and management information for internal reviewLead the implementation and ongoing enhancement of the department’s CAFM Computer-Aided Facility Management systemIdeal Candidate Will Have:Proven experience in a Helpdesk Manager or similar leadership role within the FM sectorStrong understanding of service delivery and KPI managementExcellent communication skills and the ability to build relationships with internal teams and external clientsCompetence with CAFM systems and reporting softwareGood literacy and numerical abilityA team-first attitude with the ability to coach and support colleaguesWillingness to travel to the Slough office when requiredIf you are a proactive and experienced Helpdesk Manager looking to join a supportive and forward-thinking organisation, we’d love to hear from you. To apply, please send your updated CV to Abbie at CBW Staffing Solutions today.