Job Summary:
The Customer Service Representative (CSR) performs a wide variety of duties including sales support, quote and order entry, troubleshooting, reporting, and all aspects of customer support. The CSR is adept in both verbal and written communication skills, is highly organized, and is able to prioritize work effectively. The CSR exemplifies the company's core values through every interaction and transaction.
Essential Job Duties and Responsibilities: (Additional duties may be assigned)
1. Handles customer requests on new and existing quotes and orders.
2. Handles the order entry of customer orders received by telephone, fax or email.
3. Provides customers with quotes on merchandise.
4. Contacts vendors in regards to pricing and order status.
5. Troubleshoots problems.
6. Updates order status.
7. Runs reports for customers and sales representatives.
8. Be familiarized with vendor and customer contracts.
9. Applies knowledge of company policies, procedures and pricing to best meet customer needs.
10. Uses various office equipment such as copier, fax machine, scanner and printer.
11. Understand and model company core values.
Accountabilities:
Contribute to the overall success of the Company by performing all assigned duties in a professional, timely and accurate manner. Follow all Company safety policies and procedures as set forth in the Employee Handbook, Corporate Safety Manual, and any local regulations.
Supervisory Responsibilities:
The Customer Service Representative does not have any supervisory responsibilities.
Minimum Qualification Standards:
1. High School diploma or equivalent preferred.
2. One to two years related experience and/or training; or equivalent combination of education and experience.
Knowledge, Skills, and Abilities:
1. Computer proficiency including word processing, data entry, spreadsheets, and generating reports using standard software applications.
2. Ability to make administrative/procedural decisions and judgments.
3. Ability to work independently, investigate problems, initiate solutions, work under deadline constraints, and manage multiple tasks.
4. Ability to maintain high standards of professional manner and personal appearance.
5. Strong organizational skills including the ability to manage multiple projects and details simultaneously.
6. Strong verbal and written communication skills including sensitivity and ability to work with confidential information.
7. Ability to analyze and solve problems.
8. Excellent attention to detail.
9. Ability to develop and maintain accurate records and data files.
Equipment, Machines and Software Used:
1. To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Internet Explorer and Microsoft Outlook.
2. Ability to operate various office equipment including computer, printer, telephone, fax machine, photocopier, and scanner.
Mental and Physical Requirements:
1. Ability to climb, stoop, kneel, sit, stand, walk, push, pull, grasp, talk and hear.
2. Ability to occasionally lift and or move up to 10 pounds.
Environmental Conditions:
The Customer Service Representative is subject to inside environmental conditions.
Travel Requirements:
None
Pay Range:
$19.00 - $21.00 per hour
Disclaimer:
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
The Company reserves the right to add to or revise an employee’s job duties at any time at its sole discretion.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
I acknowledge that I have read this job description and have received a copy for my records.
Employee Name:
Date:
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