Account Coordinator - Dickies - 12-month FTC
Salary: From £25,000
Hours: Monday to Friday, 36.25 hours per week (between 8am and 5pm)
Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
Location: NG2 Business Park, Nottingham (must live within commutable distance)
Dickies is looking for an exceptional Account Coordinator to join our Wholesale Customer Service team based in Nottingham, UK.
Join the Dickies Family
In 2017, Dickies was acquired by VF Corporation, the parent company of global powerhouse brands such as Vans, The North Face and Timberland. We are a purpose-led company that seeks not only to succeed in business, but also to leverage our success and resources to make the world better.
Let’s Talk about the Role
Putting customers at the heart of everything you do, you will be the first point of contact for our wholesale Accounts and will be responsible for tracking the lifecycle of accounts from order entry to final delivery.
How You Will Make a Difference
As an Account Coordinator, you will provide exceptional service to major online and high street retailers across Europe by:
* Understanding and managing Wholesale accounts across several markets in the EMEA region.
* Communicating with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service.
* Building rapport and strong relationships with our warehouse, planning, sales and credit teams.
* Ensuring timely Orderbook conversion, highlighting any risk or opportunity to conversion in the current month.
* Interpreting a variety of daily reports as needed by the business.
* Following the end-to-end order to shipment process, liaising with our DC to ensure timely shipping.
Skills for Success
With your ability to build strong working relationships with a diverse range of people, you will also bring the following skills to the role:
* Strong communication skills at business level.
* Computer literate with strong Excel skills and the ability to produce reports.
* Analytical with a flair for problem-solving.
* Strong customer service skills.
* Ability to balance responsibilities in a dynamic and fast-paced environment.
What’s in it For You
We offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates:
* A supportive feedback-based culture.
* An inclusive international environment.
* 50% employee discount on all VF brands.
* Subsidised canteen and complimentary hot drinks.
* Health Shield membership and access to health and wellbeing initiatives.
* Employee Assistance Program for mental health and wellbeing support.
* 25 days holiday (plus bank holidays) rising to 29 with length of service.
* 12% contributory smart pension scheme.
* Cycle to work scheme.
* Free secure onsite parking and discounts with local public transport.
Free to Be, Inclusion & Diversity
We strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates diversity.
If you like what you have read and want to join our team, we would like to hear from you!
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