Unleash your inner IT Hero: Launch your career with Concept IT Services!
Are you a tech savvy individual looking for a fast-paced and rewarding career in IT? Then look no further! Concept IT Services is seeking a talented individual to join their team as an apprentice.
As an IT Apprentice at Concept IT Services, you'll gain hands on experience in a dynamic and supportive environment. You'll work alongside experienced professionals, learning the latest technologies and industry best practices. The apprenticeship program is designed to equip you with the skills and knowledge you need to succeed in the IT industry.
In this role, youll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
1. Logging client support requests and ensuring call backs are made
2. Provide 1st line on-site support and remote support for multiple technologies
3. Fact find and troubleshoot logged faults
4. Provide support for hardware and software including network server and desktop equipment
5. Managing incidents to resolution and within service level agreements, ensuring you provide high level customer service
6. Assist 2nd and 3rd line support staff with ...