Salary: 65,000 - 65,000 GBP per year Requirements:
* Experience in a similar senior IT role, such as Head of IT, Head of IT Services, or Senior IT Operations Manager.
* Hands-on operational senior IT experience.
* Ability to manage cross-functional IT teams and develop those teams.
* Excellent understanding of IT service management, IT infrastructure, and IT operations management.
* Experience within the legal sector or a professional services environment is a bonus.
* Ability to implement and lead large-scale IT projects.
* Experience working in a Microsoft Cloud environment.
Responsibilities:
* Execute and oversee IT operations in alignment with company goals, ensuring effective and timely delivery of IT projects in a Microsoft Cloud environment.
* Manage and mentor the team of IT professionals, including IT infrastructure, Service Delivery, and Service Desk, supporting the overall defined IT strategy.
* Oversee and ensure the service desk operates efficiently, providing outstanding support to all staff across multiple offices in the UK.
* Ensure the delivery of IT services within a Microsoft and ITIL environment, meeting business needs and complying with established SLAs.
* Lead IT infrastructure, including IT security initiatives, to ensure robust and reliable systems across the business.
* Collaborate with senior management, including Directors and other stakeholders, to understand and address urgent IT needs and to develop a robust IT strategy moving forward.
Technologies:
* Cloud
* Support
* ITIL
* Security
* Azure
More:
We are a leading company based in Cardiff seeking a Head of IT with strong operational IT experience to lead an IT team across various areas, including IT service management and IT infrastructure. This role is hands-on and operationally focused, as you will be responsible for delivering and managing day-to-day IT operations while maintaining high standards of IT service delivery and safeguarding our IT infrastructure. You will oversee a team of around 12 professionals, including IT security, IT infrastructure, and IT service desk staff, along with a couple of Team Leaders.
In this hybrid role, we prefer a schedule of three days in the office and two days at home, with an expectation of more in-office work until you get up to speed. We are offering a starting salary between £60,000 and £68,000, along with excellent benefits.