Calling All Inspirational Leaders: Become a Team Manager and Shape the Future with Us We’re on a mission to make: The most successful insurance disruptor people want to stay with for life Are you ready to transform the insurance industry with innovative technology? At Policy Expert, we are on a mission to revolutionize Home, Pet, and Motor insurance, making it clear, fair, and great value for customers. Since our inception in 2011, our breakthrough thinking and proprietary tech, have won us approx 1.7 million customers and the title of the UK’s No.1-rated home insurance provider for 9 years. Are you the kind of leader who lights up the room with positivity, drives results with passion, and makes people feel like they belong? Then we want you to join our team as a Team Manager Here’s the deal: as one of our Team Managers, you’ll be the heartbeat of a dynamic, high-energy call centre where excellence, inclusion, and innovation thrive. You’ll be the guiding force behind our team’s success, inspiring and mentoring colleagues to reach new heights while fostering a culture of collaboration and growth. If you live and breathe leadership, love diving into data, and enjoy making a real impact, we’re ready for you to take the reins What’s Your Role? Lead & Inspire : You’re not just a manager – you’re a true leader who motivates, uplifts, and challenges your team to perform at their best. You’ll inspire a culture of high performance where everyone has a voice, feels supported, and has opportunities to grow. Operational Excellence : You’ll ensure that our daily operations run like a well-oiled machine, hitting KPIs, driving efficiency, and continuously looking for ways to improve processes. Your aim? Outstanding service, every time. Mentorship & Growth : You’ll be a champion of personal development, coaching your team members to tap into their potential and achieve their career goals. It’s all about fostering a mindset of growth and lifelong learning. Performance Management : You’ll keep a close eye on performance, offering constructive feedback and recognition to keep the team motivated and hitting their targets. Your ability to communicate openly and honestly will keep the team on track and ready for success. Trust & Inclusion : Creating a culture of trust and inclusivity is non-negotiable. You’ll be the role model for empathy, honesty, and transparency, ensuring that everyone feels heard, respected, and empowered to bring their best selves to work. Knowledge Mastery : With your deep expertise, you’ll guide your team to deliver up-to-date, accurate, and compliant information, making sure we’re always operating at the highest standard. So, Who Are You? You’re the kind of leader who doesn’t just lead by title, but by action. You’re someone who inspires confidence, fosters trust, and brings people together to create something amazing. You understand that leadership isn’t just about getting results – it’s about lifting others up, nurturing growth, and empowering your team to thrive. Key Attributes You Bring to the Table: Customer-Centric Mindset : You live and breathe customer satisfaction, always putting their needs first and continuously improving their experience. ✨ Leadership Excellence : You’ve got a proven track record of leading diverse teams with care, engagement, and clear direction. You know how to drive performance while making sure everyone feels supported. Mentorship Master : You’re passionate about helping others develop. You know how to spot potential, nurture it, and help people grow to their next level. Empathy & Communication : You excel in connecting with people, navigating tough conversations with grace, and ensuring everyone feels heard and valued. Expertise in Call Centre Operations : You know the ins and outs of call center dynamics like the back of your hand – ideally within the insurance industry. You’re also comfortable using tech and data to guide decisions. Problem-Solver & Innovator : Challenges don’t intimidate you – they motivate you. You’re always seeking new ways to improve, solve problems creatively, and inspire your team to think outside the box. Resilience & Emotional Intelligence : You keep your cool under pressure, showing up with a positive attitude, and knowing how to manage team dynamics with empathy and emotional insight. Why Join Us? At our core, we believe that when our people thrive, we thrive. If you’re ready to join a workplace that values inclusivity, development, and team success, this is the place for you. We’re looking for someone who’s not just about the numbers but is dedicated to building an environment where everyone can excel. Whether you’re a seasoned leader or someone ready to step into your next big challenge, we’re excited to see what you can bring. So, are you ready to lead with purpose, inspire greatness, and make a difference? Apply now, and let’s build something extraordinary together We’re committed to creating a diverse and inclusive team. All backgrounds, experiences, and identities are welcome – because the best teams are made of people who see things from every angle. Come be part of something special What We Stand for and Next Steps We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment. At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support. We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.