* Bill shipments according to applicable tariffs and pricing agreements
* Recognize and resolve documentation errors
* Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
* Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
* Process over, short and damaged freight and related documentation for customer resolution
Customer Service Representatives are required to:
* Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
2 years of customer service experience
* Strong computer, typing and 10-key skills
* Experience with Microsoft Office
* Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications:
* Transportation experience
* Excellent verbal and written communication skills
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.