Field Service Lead
Location: Redditch, UK (International travel up to 50%)
Job Type: Full-time, Permanent
Benefits:
* 25 days holiday + 8 bank holidays (option to buy 5 more)
* 7% employer pension contribution
* Westfield Health cover & Employee Assistance Program
* Death in Service (4x salary)
* Cycle & Electric Car Scheme (eligibility applies)
* 10% salary in shares after 1 year
* Costco membership option
* Enhanced maternity & paternity policies
About the Role
We’re seeking a Field Service Lead to act as the first point of contact for in-field technical support, ensuring quick and effective issue resolution. You'll work closely with customers, service partners, and internal teams, conducting on-site investigations, coordinating repairs, and improving service processes. This role is key to enhancing aftersales support in the growing vehicle electrification sector, with strong career development opportunities.
Key Responsibilities
* Technical Support & Troubleshooting – Investigate and diagnose issues with eCompressor systems, conducting on-site inspections and limited repairs to minimize downtime.
* Customer & Service Network Support – Work with OEMs and service centers to ensure timely, effective solutions, offering technical guidance and training where needed.
* Issue Tracking & Coordination – Maintain detailed records of in-field issues, warranty claims, and service activities, ensuring efficient tracking and resolution.
* Process Improvement & Compliance – Support the development of service procedures, ensuring compliance with best practices and quality standards .
* Collaboration & Feedback – Act as the voice of the customer, providing feedback to engineering and product teams to drive continuous improvement.
Requirements
* HNC/HND or equivalent in a technical field (electrical/mechanical focus beneficial)
* Experience in field service supporting electro-mechanical systems
* Strong problem-solving, communication, and report-writing skills
* Process-driven, organized, and adaptable to a fast-paced environment
Desirable
* Background in automotive supply chains, vehicle mechanics, or quality processes (8D, APQP, PPAP)
* Experience in vehicle mechanics, electronics, or compressor systems
CVs in Word Format to s.visser@newappointmentsgroup.co.uk
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