Zenith People are looking to recruit an experienced Service Delivery Manager to play a key role in supporting field engineers with both maintenance and project operations. This role will involve coordinating planned maintenance schedules, managing breakdown responses, sourcing essential parts, and liaising with clients to ensure efficient service delivery.
The ideal candidate will have strong problem-solving abilities, excellent coordination skills, and a proactive approach to managing operational tasks that support engineering teams.
Key Responsibilities
Field Engineer Support - Ensure engineers have the necessary resources, tools, and information to carry out maintenance and project work efficiently.
Maintenance Coordination - Oversee planned maintenance schedules for CHP units, ground source heat pumps, and air source heat pumps, ensuring timely servicing and system reliability.
Breakdown Management - Act as the first point of contact for urgent repairs, coordinating rapid response efforts and ensuring excellent customer service.
Parts Procurement - Source and manage the inventory of essential components, working with suppliers to secure cost-effective and timely deliveries.
Client Liaison - Communicate with clients to schedule maintenance, provide updates on ongoing work, and maintain strong customer relationships.
Project Support - Assist in the planning and execution of low-carbon energy projects, en...