Service Delivery Assistant - Fulll Time office based role - Edmonton N18 - Monday to Friday 7.30am to 5pm plus Saturdays on rotation Job Description: The role involves supporting the smooth running of Skip Desk operations and delivering excellent customer service in a fast-paced skip-hire business. It involves assisting with traffic management, coordinating collections and deliveries, and handling customer inquiries to ensure a seamless experience for both customers and drivers. Key Responsibilities Customer Service Act as the first point of contact for customers, handling inquiries via phone, email, and WhatsApp. Maintain a high standard of professionalism and courtesy in all interactions. Process bookings, amendments, and cancellations efficiently in the system with correct payment processing if applicable. Provide customers with accurate information regarding skip sizes, pricing, availability and road permit processing and conditions. Record and report all customer concerns or complaints promptly to Operations management Operational Support. Assist the Skip Service Controller in scheduling and coordinating lorry routes for collections, deliveries, and exchanges of skips Monitor driver progress and update schedules in real-time to ensure timely service. Permit management includes processing and billing new applications and arranging collection or renewal for containers on public highways. • Maintain databases & Reporting for the following Maintain accurate records of skips on-site with an audit trail of all communications and rental charges where appropriate. Produce monthly clients' waste recycling reports. Updating when required all internal info records for the Skip Desk Team. Provide support during peak periods by managing additional operational or administrative tasks such as the Weighbridge ticket processing General business development support. Key Skills and Attributes Customer-focused: Exceptional communication and interpersonal skills to provide excellent customer service. Organized: Strong organisational skills with the ability to prioritise and multitask effectively. Problem Solver: Proactive in identifying and resolving issues quickly and efficiently. Tech-Savvy: Familiarity with traffic management systems, booking software, or CRM platforms is desirable. Team Player: Ability to work collaboratively with drivers, customers, and internal teams. Calm Under Pressure: Comfortable handling high-pressure situations in a busy environment. Requirements Experience in a similar role, ideally within the waste management, logistics, or construction industry. Strong geographical knowledge Proficiency in using Microsoft Office (Excel, Word, Outlook). Excellent verbal and written communication skills