Employer: The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
Employer type: NHS
Site: The Queen Elizabeth Hospital
Town: Kings Lynn
Salary: £23,615 per annum pro rata
Salary period: Yearly
Closing: 26/12/2024 23:59
Transfer Support Officer
Band 2
Job overview
The post holder will contribute to efficient capacity and flow through the Trust. The position is part of the Site Management Team and will primarily focus on the transfer of patients around the Trust under the direction of the Clinical Site Manager.
The position involves frequent long periods of standing and walking and there is frequent requirement to exert moderate physical effort for short periods during a shift.
There can be exposure to distressing or emotional circumstances, which require a high degree of tact, empathy, integrity and strict adherence to relevant Trust policies and procedures.
Main duties of the job
Routinely communicate in a professional and courteous manner with a wide range of people via a variety of methods, i.e. face to face, over the phone and via the internal radio system with colleagues, other staff members, patients, visitors, the general public and representatives from external agencies/organisations.
Recognise and respond to communication barriers as they arise, i.e., cultural or language differences, physical or mental special needs, age (young children, elderly, or frail patients). Maintain an appropriate level of tact, patience and empathy, particularly during contentious situations where people may be distressed, verbally abusive or unpredictable at times; maintaining communication to a manner that will neither offend nor antagonise.
Detailed job description and main responsibilities
For further details about this vacancy, please see the attached job description and person specification.
Person specification
Qualifications/training and professional development
* Literate & numerate with a minimum of 5 GCSE grade C or above, including English & Maths.
Experience
* Knowledge of a range of Trust policies and procedures.
Skills, abilities, and knowledge
* Well organised
* Excellent written and verbal communication skills.
* Flexible approach.
* Ability to cope under pressure.
* Ability to maintain integrity.
* Good team player
Applications are welcome from anyone who meets the criteria specified in the person specification regardless of age, gender, disability, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. Only those applicants who demonstrate in the application form how they meet the criteria in the person specification will be shortlisted for interview.
Please be aware that if applying via NHS Jobs, your application will be imported into Trac. All subsequent information will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through NHS Jobs. By applying for this post you are agreeing to the transfer of information in the application form to Trac jobs and if you are offered a job your personal information will be transferred into the NHS Electronic Staff Records (ESR) system. Please check your email account regularly for communication regarding this vacancy.
We offer our staff a wide range of benefits and support including:
* Flexible working opportunities
* Free counselling service
* Access to Wagestream - an app-based service that provides instant earned wage access*
* Support and advice for staff affected by either Peri-Menopause or Menopause
Opportunity to join our Staff Networks which include: Armed Forces, REACH (Race, Ethnicity and Culture Heritage), Disability and LGBTQ+ networks.
We are committed to being a menopause friendly employer.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.
Everyone within the Trust has or will shortly need to have a minimum level of skill for computer literacy for their day-to-day work as we become more digitally mature. Therefore all staff should be computer literate.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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