Guest Service Coordinator – Grosvenor Hall (Ashford)
About Kingswood
Kingswood has 11 Residential Centres across the UK. We provide outdoor education to a variety of groups that book in with us, including school groups, uniformed groups, SEN Groups, and religious groups. Using high adrenaline and team building activities, we build up the groups' life skills. Each role and each department at Kingswood plays a vital part in delivering the best residential experience!
About the role
Start Date: Monday 10th February 2025
Salary: National Living Wage
Hours: 20 hours per week
Contract type: Permanent
Shift Patterns: Over 7 days a week
* 8:00 - 17:00
* 11:00 - 20:00
Accommodation Included if required.
You will collate key information from Groups that have booked into the Centre, becoming their first point of contact prior to their arrival. Information should be passed on efficiently to the relevant departments. Any communication should be responded to in a timely manner to help resolve any queries. You will meet, greet, and welcome all visitors that come onto the Centre, following our Safeguarding process.
Key Responsibilities
* Keep the Synopsis up to date
* Collate key information (e.g., number of guests in each group, gender splits, medical information, dietary information, and special requirements)
* Create Group Packs for the upcoming week
* Conduct feedback meetings
* Create dorming plans 2 months ahead
* Meet all guests and visitors
* Book in and conduct walkarounds of the Centre for inquiries and existing customers
* Work closely with the Guest Manager with any additional duties
* Build rapport with colleagues and guests
About you
* Organised and professional
* Amazing customer service skills
* Welcoming and friendly
* Appropriate telephone manner
* Works well in a fast-paced environment
* Team player
* Good initiative
Application Process
* Click ‘Apply now’ and create your Inspiring Learning Portal
* Upload your CV
* You’ll be contacted to schedule an interview
* If successful, you can start the onboarding process
Why Kingswood?
* PerkBox – Giving you great discounts on restaurants, shops, cinema tickets, and more!
* WageStream – Money management facilities and access to your wages early
* 24-hour Employee Assistance Programme and Mental Health First Aiders throughout the business
* Training and progression opportunities – Training is delivered by award-winning experts, In2Action
We believe in providing the best for our employees. That's why we offer competitive rates of pay, ensuring you are rewarded for your hard work and dedication. As you join our team, you'll experience a comprehensive and top-notch training and induction program, setting you up for success in your role.
You need to possess the legal right to live and work in the UK to be considered for employment with Kingswood. Successful candidates must undergo an enhanced DBS disclosure and provide two professional references.
Kingswood is an Inspiring Learning brand.
Be part of something great, join Kingswood today.
Apply Now
#J-18808-Ljbffr