Role Overview We are seeking a highly skilled Skin Specialist. The ideal candidate will be qualified to at least Level 4 as an aesthetic practitioner or senior therapist, passionate about skincare, results-focused, and dedicated to providing an exceptional patient/client experience. You will play a crucial role in performing expert-led treatments, educating patients/clients' on skincare routines, and driving retail sales through personalised recommendations. Key Responsibilities Treatment & Client Care Perform all Lisa Franklin treatment protocols with precision and expertise, ensuring exceptional standards in every client session. Deliver advanced skin treatments (such as radiofrequency, microneedling, IPL and laser-based modalities) in line with clinic protocols. Conduct in-depth skin consultations, tailoring treatment plans to meet individual needs and achieving visible, long-term transformations. Maintain meticulous client records, tracking treatment progress and homecare to ensure optimal results. Provide aftercare guidance, educating clients on best practices to enhance their skincare results. Retail & Upselling Actively recommend and upsell skincare products based on patient/clients’ concerns and treatment plans. Confidently educate patients/clients on the benefits of the Lisa Franklin product range, demonstrating expert knowledge of ingredients and their efficacy. Identify opportunities to introduce new treatments or add-on services to enhance the client experience. Clinic Operations & Professionalism Maintain a pristine, luxury-standard treatment environment. Collaborate with the Front of House team to optimise scheduling, follow-ups, and rebooking strategies. Work closely with senior management to meet sales targets and Key Performance Indicators (KPIs). Requirements Industry qualified to at least Level 4 with a minimum of two years of relevant experience. Strong expertise in advanced treatments. Confident in upselling skincare products and treatment plans to drive both patient/client results and clinic performance. Impeccable communication and interpersonal skills, with a luxury service mindset. A passion for continuous learning, staying up to date with the latest advancements and industry innovations. Professional, polished, and well-presented at all times, embodying the Lisa Franklin brand values.