NIGHT DUTY MANAGER
Full Time
Competitive rate of pay plus monthly service charge, typically £2,400 annually
Full time 4 on 4 off shift pattern
Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and five sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.
Purpose of the Role
We are extremely excited to announce that we are seeking a Night Duty Manager to join our Front of House team here at Grantley Hall.
As Night Duty Manager, you will provide a 5-star service throughout the night, continuing to run the operation and maintain the safety and security of the hotel. A management presence throughout the night is required to ensure all guests are looked after and that the Night Porter team fulfills their roles and responsibilities to the highest standards.
We encourage any hospitality enthusiasts who thrive on delivering a high standard of guest service and who are passionate about going above and beyond for each and every guest to consider this opportunity. Night shift hours are 10:45 PM until 7:15 AM on a 4 on 4 off shift pattern.
Key Responsibilities
* Work alongside the Head Porter and Reception Supervisors to ensure continuity from the night shifts to the day shifts, providing full and clear handovers.
* Deal with any guests who have complaints involving any of the services of the hotel and escalate to the relevant Heads of Department and/or Guest Experience Managers where necessary.
* Ensure all guests' needs are exceeded at every opportunity during the night, including assisting with general guest requests, transport arrangements, and in-room dining requests as required.
* Continue the Front Office operation throughout the night, being responsible for assisting with late arrivals, early departures, and handling telephone inquiries.
* Complete any billing, auditing, and clerical tasks.
* Ensure the hotel's cleanliness and standards are adhered to throughout the night, providing cleaning where required.
* Complete regular security walks around the property to ensure the hotel is safe and secure.
* Report any issues and take appropriate action to mitigate any potential immediate risks.
Key Skills, Qualities & Experience
* Excellent verbal and written communication skills and a polite etiquette are essential.
* Computer literate, and knowledge of Opera Cloud is desirable; however, training will also be given on this.
* Well presented, adhering to Grantley Hall's grooming standards at all times.
* Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.
* A full clean driving license is essential.
Benefits
Competitive salary and additional perks.
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