Our well establish and regarded client currently has a vacancy for an Office Administrator within their Trentham offices. The position is directly employed by the client and is a permanent position. Job Description, Hours and Person Spec. Monday – Friday 8.45 – 5.30 (1hr for lunch) £25k – depending on the person, would look at going to £26k for someone with experience Must drive IT skills (Microsoft Office, Outlook, database management, CRM’s) Problem solving skills Personable Office based only Duties and Responsibilities Processing contracts and finance documents Speaking to customers and obtaining proof of ID and address Answering customer queries and manging the telephones (answering customer calls / transferring people) Using multiple systems Looking after in life customer queries Chasing suppliers for updates and information / data Telephone based - ability to handle high call volumes and liaising with finance companies Guiding customers through their document signing journey Dealing with challenging customers on the telephone (for example if their order is delayed or cannot be delivered on time) Ability to handle difficult customers – example: if a delivery fails customers can be left with no transport Customer Service Monday – Friday 8.45 – 5.30 (1hr for lunch) Gym membership 28 holidays (inc bank holiday) Must be able to drive and have nom more than 6pts on licence. Key qualities: High attention to detail Robust Ability to use outlook and multiple web-based system at one time Ability to multi-task Work under pressure