Recra are working in partnership with a leading fleet management Company based in Groby, Leicestershire. They are looking for a Service Advisor to join their team.
The role of the Service Advisor is to act as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the process, ensuring customer expectations are met and exceeded.
Particular areas of responsibility will be to:
* Comply with company Safety, Health and Environmental (SHE) policies at all times.
* Work in accordance with the Service Flow.
* Handle telephone enquiries, answering the phone in a friendly and open manner using the company standard greeting.
* Plan work by running ADP service due reports, checking customer data quality and arranging work with customer, capturing mileage via C200 or verbally.
* Create job cards, checking for existing parts and service WIPs and campaigns, liaising with customer and follow through to completion. Load job into Customer Compliance System.
* Agree with the customer and workshop who will pay for the work – Retail / Warranty / Contract.
* Check account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
* Maximise service and parts profitability through the use of professional sales techniques.
* Load workshop schedule to maximise workshop capacity utilisation.
* If a courtesy car is to be provided, manage the booking, checking out and checking back in via ADP.
* Ensure all MOTs are planned via ADP and communicated to customers and VOSA.
* Meet and greet all customers on arrival in a professional and friendly manner.
* Check vehicles in and out via Workshop Loading in ADP.
* Obtain full description of product issues from customer, using open questions, to enable the workshop to quickly diagnose the cause.
* Ensure customers’ defect procedures are adhered to.
* Maintain ADP workshop loading, keep customers informed of job progress at all times, liaising with the workshop; advise customers of any extra work required, supplying an estimate for any additional work, utilising Fixed Price Repairs where possible, and obtaining the customer’s authorisation.
* Assist in maintaining a daily flow of quality job cards to Coster for invoicing.
* Check and issue sublet order numbers (ensure FPR used where applicable) to specialist / external agents and arrange / plan such works as required.
* Explain invoice to customer if applicable at point of vehicle collection.
* Explain and book any outstanding defects for next scheduled event. Follow up after the service / repair visit to check customer satisfaction as per the Service Flow.
* Carry out any depot administration tasks as assigned by the General Manager.
* Pass leads on to relevant departments for potential business.
* Communication handover across shifts, work that is due to come in and anyone needing contacting.
Hours
* Monday – Friday - 42 hours
* 08.30am – 17.30pm (inclusive of 60 minutes unpaid break),
* Alternate Saturday’s 8.00am-12.00pm Included in Salary
If you are interested in this role please do contact Abbey at Recra on 01164646336.
About Recra Consulting:
At RECRA, we have a drive and passion to establish and build long lasting relationships.We are different to other agencies as we commit ourselves to working in and outside of office hours to ensure we are proactively finding the best talent on the market. Its our candidates that define RECRA with strong referencing provided with any candidates we represent to ensure we only work and represent the best.We work closely with our candidates and through various interviewing techniques and relationship building we can really find out what make them tick. What’s been missing from previous roles and what is really key in the next role. Our client relationships are ones that are built on honesty, transparency and dedication. We are committed to fully understanding the in’s and out’s of a business, finding out why people love working there and the type of people that will nourish in their environment. RECRA have a strong ethical approach to recruitment and really engage with candidates and clients to ensure a congenial connection.