Woodrow Mercer Healthcare Recruitment are currently recruiting for a Head of Customer Experience to support a Digital Healthcare organisation based in the Midlands.
Salary: £65,000k
Location: Warwick
On site working is a must
Responsibilities:
1. Owning the Customer Experience organisational structure by meeting recruitment needs and selecting team members to undergo further training. Induction training for new team members and refresher training where appropriate.
2. Develop and own Customer Experience and Onboarding Plans, ensuring that the plans:
* will achieve the agreed Customer Experience and Onboarding targets set out in the budgeting process; and
* fall within the agreed departmental budget.
3. Demonstrate excellent leadership by fostering a positive Customer Experience culture aligned to the system of values and implement this culture through highlighting team values and ensuring accountability.
4. Skill building and team development to include recruitment and induction, skills training, career development and Quality Assurance Audits within your direct organisational structure.
5. Create training materials, manuals and ...