Formal knowledge and experience Formal qualifications and experience expected of a new candidate ( see person specification) Supporting patients and service users Supporting patients and service users and their families, and providing care throughout their care and care pathways Will involve assessing for, ordering, and issuing basic equipment Will involve discharge planning from services in conjunction with MDT and registered practitioners. To support / lead on onward referrals to other health related teams within CHFT /external agencies To undertake lone working (sometimes within a patients own home) in line with Trust Policy To complete administrative duties and general patient care across departments as required Will take part in manual and handling training and subsequently contribute to the moving and handling of patients Clinical, technical and scientific roles and responsibilities The underpinning knowledge and practice, support and interventions required of support staff to safely assist service users in meeting their optimum potential. Determine a treatment and/or discharge plan for an individual following a needs-based assessment, taking into account both health and social care needs. May require preparing and co-ordinating patient information regarding reason for admission/ referral, social history and current needs, to document this information accordingly and share with the MDT as required. To work as part of the wider Health and Social Care Team / PCN linking with staff from the Acute Trust, Primary and Social Care Carry out baseline assessment, in relation to health and social care support, record those assessments and request simple services or alterations to packages of care for service users. Liaise with Gateway to Care and Single Point of Contact and social services directly where appropriate Communication and information The ability to communicate clearly, respectfully, and effectively using a range of methods written, verbal and non-verbal. Maintaining confidentiality and protection of data and overcoming physical, sensory, cognitive and language barriers to understanding. Working in conjunction with the MDT, support the completion of the comprehensive and relevant discharge documentation /including onward referrals to other agencies At times, demonstrating good negotiation, support and conflict resolution skills where there may be disputes surrounding a plan for discharge/ treatment or assessment Supporting patients and relatives during stressful and emotional times Work closely with the patients family and friends to ensure accurate information is recorded on electronic systems and that they are happy and confident to provide consent to other services Ensuring compassionate care and excellent communication is at the forefront of all interactions and assessments Safe and inclusive environments The principles of equality, diversity and inclusion, safeguarding, protection, personal wellbeing and safety, along with the importance of duty of care and candour. To ensure that documented information is accurate, up-to-date and reflective of the departments involvement with individual service users and to use computerised records accordingly Ensure all relevant systems are regularly reviewed and updated to ensure safe care of all patients including safe discharge from services Carry out duties with due regard to the Trusts Equal Opportunity Policy Research and service improvement Participation in research, audit, evaluation and service improvement projects. Eg supervision, training, developments Attend all mandatory training and be responsible for maintaining up to date additional training and responsibilities relevant to the post (e.g. medical devices, competency training etc) Leadership The importance of being a role model, identifying areas for self improvement and supervising others, and leading on patient safety, improvements and support for others. Will take the responsibility for the training of others, including delivering training Personal and professional values and behaviours Understanding and demonstration of the values in the NHS Constitution and NHS People Promise, as well as self-development and personal well being Participate in regular supervision Participate in an appraisal annually identifying, developing and agreeing your own development plan with your Line Manager using the Trust Appraisal Comply with all Trust policies, procedures and protocols Seek advice and support from Line Manager whenever necessary Maintain professional conduct including appearance at all times Be responsible for good time management and attendance.