Reporting to the Supply Chain Supervisor, you will be working as part of a team of 6 people. You will be processing sales and sample orders whilst dealing with telephone/email queries from internal and external customers. You will ensure that queries are resolved efficiently and effectively within the department’s customer service level commitment, whilst working and adhering to ISO/GDP procedures.
MAIN DUTIES AND RESPONSIBILITIES
1. Providing excellent customer service in line with departmental standards, procedures, and guidelines.
2. Processing of sales and sample orders in accordance with standard operating procedures, including invoicing, raising credit notes and releasing of back orders.
3. Ordering and replenishment of inventory as delegated by line management.
4. Proactively promoting company products and services.
5. Handling all CliniMed customer enquiries promptly and efficiently.
6. Direct interface and response to internal customers on queries relating to all aspects of delivery of SecuriCare patient orders, resolving these in an efficient and effective manner.
7. Administration of and response to service complaints including administration of exchanges, returns and faulty stock.
8. Liaising with carriers/couriers as required.
9. Running of reports as required by Supply Chain Supervisor, including the processing of warehouse management system notifications.
10. Administration of collections, stock returns and logging of products for disposal.
11. Work to targets as set by Supply Chain Supervisor.
12. To implement the Company’s Quality Policy as documented in the Quality and Procedures Manual. Adherence to all Standard Operating Procedures (SOP) relevant to this role.
13. To provide flexible cover as required across all Supply Chain administrative activities as directed by line management.
MINIMUM REQUIREMENTS
* Reliable, inquisitive and enthusiastic.
* Customer Service experience.
* High level of accuracy.
* Methodical approach to work.
* Good communication and numeracy skills.
* Excellent IT skills including Microsoft Office.
* Team player with a flexible approach to work.
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