The Urgent Care Team is a 24/7 service providing a first point of contact and triage service, including telephone and face-to-face clinical assessment of patients and/or their carers/relatives, resulting in appropriate decision making and plan of care. The Team works closely with other disciplines including GPs, District Nurses, Mental Health Services, Adult Social Care, End of Life Care Services, Paramedics, and other external providers.
The Triage Clinicians, as part of the Urgent Care Team, are a dynamic group of Nurses and Paramedics with a diverse range of experience and backgrounds, which responds to the unplanned needs of the patients in North East Lincolnshire.
Please note that CarePlus Group are not currently registered to sponsor applicants from outside the EU and EEA.
Main Duties of the Job
13.5 hours, part time. You will be required to work a variety of shifts including evenings, weekends, and Bank Holidays.
We are a friendly, supportive team of clinicians providing a Clinical Assessment Service to the residents and visitors to North East Lincolnshire. We play a pivotal role in the support of community healthcare and hospital avoidance. We are a unique service being able to provide a direct access point for both professionals and members of the public, with all clinicians having an understanding of the area/services available and social/economic considerations ensuring a holistic approach is maintained. The service is proactive and works closely with other organisations to pilot new, innovative strategies.
By utilising agreed protocols and policies in conjunction with listening, questioning, and probing skills, you will support in planning individual patient care. You will complete clinical assessments of minor ailments through to life-threatening emergencies and arrange appropriate and safe Ambulance and GP attendance, if required.
This is an exciting opportunity to join a diverse, dynamic, friendly team providing urgent care triage for patients in North East Lincolnshire.
About Us
Care Plus Group is an employee-owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed, which is based on valuing, trusting, engagement, and involvement of our staff. We consistently deliver high-quality innovative services across North East Lincolnshire, reflected in ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and awards, including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint. We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme, and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family-friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expects the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.
Job Responsibilities
The job description is attached as a separate document with the person specification – please refer to this for more information.
Person Specification
Experience
* Experience of multi-agency working
* Minimum of 1 year post-registration experience with evidence of consolidation.
* Experience of working in Primary, Community or Urgent Care environment
Qualifications
* 1st Level General Registered Nurse (Adult) or HCPC Registered Paramedic with current UK registration
Knowledge & Skills
* Ability to plan, deliver and evaluate programmes of care
* Ability to assimilate information quickly and effectively
* Ability to assess both health and social care needs of patients
* Empathetic and sensitive approach
* Ability to communicate sensitively and effectively with callers who may be emotional or who may have varying levels of communication skills
* Ability to deal effectively with situations which may be hostile or aggressive
* Knowledge of consent framework
* Knowledge of current local and national clinical guidelines
* Evidence of Professional Development
* Ability to effectively communicate with individuals/groups regarding difficult or complex matters
* Ability to work effectively as part of a team
* Demonstrates a professional approach at all times
* Proficient in accurate record keeping
* Knowledge of Safeguarding Legislation and Procedures
* Ability to work under pressure, displaying patience, tact, and diplomacy
* Demonstrate a professional approach at all times
* Ability to show commitment to Care Plus Group core values
* Ability to demonstrate innovative ways to achieve patient-centred care
* Mentorship Qualification or Equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Clinical Assessment Service (CAS) Team Manager
01472256231
Date Posted
07 February 2025
Other
£29,734 to £34,474 a year Range 5. Pro Rata per annum.
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