Main area: Administration
Grade: NHS AfC: Band 3
Contract: 5 months (Initial fixed term until 31/03/2025)
Hours:
* Full time
* Part time
37.5 hours per week (Full Time 9-5 Monday to Friday - Part time hours available during the core hours 9-5)
Job ref: 942-ICB-6600143
Employer: NHS Shropshire, Telford and Wrekin Integrated Care Board
Employer type: NHS
Site: Wellington Civic Centre
Town: Telford
Salary: £24,071 - £25,674 pa
Salary period: Yearly
Closing: Today at 23:59
NHS Prescription Ordering Direct (POD) Call Handler
NHS AfC: Band 3
Job overview
NHS Prescription Ordering Direct (POD) Call Handler
Part time posts available (hours to be determined and agreed subject to service requirement)
The post holder must have GCSE grade C or above in English and Maths (or equivalent experience) and previous customer service experience.
The post holder must have excellent communication skills and the ability to work independently as well as within a team. Good IT skills and competency in typing/word processing are necessary; a working knowledge of GP computer systems and call centre experience would be an advantage.
Main duties of the job
The Prescription Ordering Direct Call Handler will:
* Work with various member practices and pharmacies within Shropshire, Telford and Wrekin ICB to deliver efficient repeat prescribing processes thus reducing prescribing waste.
* Deliver an effective and competent level of receptionist, telephone and clerical support and consistently deliver a “patient centred” service which promotes good customer service and effective working relationships.
* The job holder will carry out any other duties as may reasonably be required by their line manager.
Working for our organisation
Shropshire, Telford and Wrekin Integrated Care Board (ICB) commission high quality, equitable and integrated healthcare for the population of Shropshire, Telford and Wrekin.
The ICB is looking for a motivated and enthusiastic Prescription Ordering Direct prescription clerk to join the Medicines Management Team, who is driven by a passion for high quality services for our patients.
Detailed job description and main responsibilities
* Act as first point of contact for POD when dealing with routine and specialist enquiries in a pleasant and helpful manner.
* Communicate and record relevant information to patients, pharmacies, GP practices, and supervisors, referring to others as appropriate.
* Answering telephone calls, taking messages and requests for repeat prescriptions from patients, and passing on information accurately to the relevant department/person.
* Follow POD Standard Operating Procedure (SOP) and protocols for processing repeat prescription requests, under the supervision of others including a pharmacist.
* Maintain patient confidentiality, accessing only those medical records necessary in the performance of the duties outlined in this job description.
* Have a flexible/adaptable approach to their work in order to meet various deadlines.
Person specification
Qualifications
* GCSE C or above in English & Maths (or equivalent)
* Competent to RSA Level 2 in typing / word processing
* Educated to NVQ Level 3 in relevant subject or equivalent level qualification
Knowledge
* Experience working with GP Clinical Systems e.g. EMIS Web, INPS Vision
* Knowledge of current NHS policies/processes and structures relating to prescribing and medicines
Skills
* Clear communicator with excellent writing, data entry and telephone skills
* Ability to work under pressure in a busy working environment and able to multi-task
* Ability to work on own initiative and also as an effective team member
Other
* Ability to be flexible and adjust to changing service requirements
* Understanding and commitment to equality of opportunity and good working relationships
Please Note: In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated above.
Employer certification / accreditation badges
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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