I am currently recruiting on behalf of one of my clients based in Jarrow who's looking for a Service Delivery Analyst to join on a FTC basis until December 2025. It's a hybrid role, with 2 - 3 days a week in the office.
Are you passionate about analysis and have a strong understanding of IT service management?
We're looking for an Analyst to play a key role in our global IT team. This is a fantastic opportunity for someone with a background in business analysis, and IT service management who wants to make a tangible impact in a fast-paced, international environment.
What You'll Be Doing:
* Acting as the bridge between the Global Service Desk and the IT Service Management team.
* Leading the documentation of processes for IT functions locally and internationally.
* Supporting IT workflows and documentation to improve operational efficiency.
* Collaborating with senior IT leadership to prepare business reporting packs.
* Analysing key performance trends and making data-driven recommendations.
* Using Power BI, Excel, and Visio to create dashboards, process maps, and reports.
What You'll Need to Succeed:
* Experience in reporting and analysis, ideally with some business analysis background.
* A strong understanding of IT service management (ITIL Foundation certification preferred).
* Advanced skills in Excel, Power BI (basic level), and PowerPoint for data visualization and reporting.
* Ability to work collaboratively with global IT teams and senior stakeholders.
* A methodical, problem-solving mindset with a passion for process improvement.
Why Join Us?
* Global Exposure - Work with teams across multiple regions and make an impact on an international scale.
* Professional Growth - A great opportunity to develop your IT service management and analytical skills.
* A Collaborative Culture - Join a supportive team that values innovation and continuous improvement.
If you're looking for a role where you can apply your reporting and analytical skills within an IT service management context, we'd love to hear from you!
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