1st Line IT Support Technician
Permanent
Cambridge (Hybrid)
£24,000 – £28,000 (DOE)
1st Line IT Support Technician needed for a hybrid remote permanent position based in Cambridge. Start ideally Oct/Nov 2024.
A chance to join an established and growing IT services business. Previous IT Service Desk and Helpdesk experience is strongly preferred.
Key Responsibilities and Skills:
* 1st line technical support for Windows / Microsoft technical environments.
* Logging calls, troubleshooting, diagnosis, and IT problem resolution to 1st line level.
* Providing remote IT support for end-users, escalating calls when necessary, and managing IT incidents within agreed SLAs.
* Tech Environment: Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, firewalls, SharePoint, Azure AD.
* Benefits: £24-28k Salary (DOE) + Hybrid Remote (2 days/week WFH) + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more!
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