An exciting and rare opportunity has arisen for a job share as an Operational Services Manager within Knowsley Community Nursing Services in Merseycare .
The post holder will be job sharing with the existing experienced operational services manager to cover a full working week, Mon - Fri.
As a key member of the Senior Management Team the post holder will be expected to contribute to the overall success of operational services delivery in their area which meets the trusts objectives and targets.
The successful candidate will have professional registration and will provide leadership and support to the Community Care Divisional Senior Management Team in the delivery of an effective and efficient operational services structure meeting the trust’s strategic objectives.
The post holder will be responsible for the management of an allocation of community nursing services, ensuring effective utilisation and distribution of resources across all areas.
Key to this role will be the delegated responsibility for budgetary management, quality and performance management and provide advice and feedback to the Senior Management Team on service specific issues.
This is an ideal post for either an experienced manager or for someone looking to develop their leadership and management skills.
The Operational Services Manager will support the Clinical Services Manager in the effective management and deployment of operational services across the community division. The post holder will ensure that a consistent approach to the delivery of high quality effective
services is taken which is underpinned by standardised processes and protocols.
As a key member of the Senior Management Team the post holder will be expected to contribute to the overall success of operational services delivery in their area which meets the trusts objectives and targets.
To provide leadership and support to the Community Divisional Senior Management Team in the delivery of an effective and efficient operational services structure meeting the trust’s strategic objectives. The post holder will be responsible for the management of the operational teams ensuring effective utilisation and distribution of resources across all areas.
Key to this role will be the delegated responsibility for budgetary management, all aspects of quality and performance management and provide advice and feedback to the Senior Management Team on service specific issues.
This will ensure the community division complies with all statutory requirements in terms of data quality, national and local Key Performance Indicators and ensure continuous improvement within monitoring of data quality.
Responsible for the following support services as defined within the specified service line in the Community Divisional Structure
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
To ensure systems and processes are in place to provide line management to support
operational services staff across the community division and ensure effective
recruitment, training and development of this staff group.
2. To provide direct operational management of key identified staff members and other
groups of staff.
3. To implement and monitor service redesign and transformation across the service line
operational services at pace ensuring no unintended adverse consequence arise and
transformational activity achieves successful outcomes.
4. To develop systems at a team level that promotes clear communication between staff
and management.
5. To identify resources that are required to provide the services on a day to day basis
and to develop plans for strategic development in the service and financial framework
and over the longer term.
6. To contribute to service and corporate budgeting processes with delegated authority
to manage financial and human resources to ensure the maximum benefit to service
users and service delivery.
7. Lead the teams in the delivery of project plans, allocating tasks as appropriate,
identifying risks, issues and dependencies considering best practice and current
options and ultimately making decisions in the best interest of the project.
8. To lead or contribute to workforce development for operational services ensuring that
the workforce will meet the future direction of the local services division.
9. Where required, to manage all HR processes for staff within direct reports as required
for day to day management e.g. Annual leave, monitoring attendance, study leave,
cover arrangements.
10. Where appropriate, to support the Clinical Services Manager to ensure the effective
management of HR processes to ensure people management needs are met e.g.
capacity, disciplinary, grievance.
11. To be responsible for the compliance of Pace to staff and their future developmental
needs, ensuring all staff are in receipt of managerial supervision.
12. If appropriate/required to lead on the recruitment of staff to ensure there are
appropriate staffing levels across the service developing job descriptions and job
plans. To undertake all the processes associated with recruitment.
13. To be responsible for ensuring there is a cost effective operational services structure
delivering the strategic direction to meet the trusts strategic objectives.
14. To contribute to the compliance of data quality ensuring that systems are in place to
monitor and improve data quality. This will include influencing the trust’s
development of the Data Warehouse reporting through relevant portal reports.
15. To lead on information analysis, interpretation and dissemination process to support
the achievement of operational services divisional corporate strategies/objectives and
08/02/23
main service functions such as commissioning, planning,
finance, performance operations and other key information users.
16. To be a signatory for the service line and services within.
17. Authorise orders of equipment, monthly expenses, travel claims etc. in line with
Trust Policy.
18. Review, analyse and assess budget pressures, discrepancies, trends and report to
Clinical Services Manager.
19. Ensure communication pathways between staff, senior managers and other relevant
stakeholders in the Trust are effective and efficient.
20. To represent the Community Division at internal and external meetings as
appropriate to role and needs of the Division.
21. Have a high level of communication skills to present to a variety of audience
concerning developments, changes etc. and be able to use a range of media skills.
22. To contribute to Clinical Governance including appropriate representation and the
development of systems.
23. To carry out investigations into incidents or complaints received by the Division or
Trust as required. To ensure that the investigation is completed within stated
timescales and those recommendations are recorded in a clear, objective and
unambiguous way, ensuring appropriate action, i.e., hearing disciplinary or
grievances.
24. Demonstrate effective change management, innovation and solution focussed
approaches to service improvement.
25. To ensure that clinical quality data is a focus within services across the portfolio for
services the post holder supports.
26. To lead on individual time limited projects in support of service business change and
developments working with the Clinical Services Manager and any others as required.
27. To observe and maintain agreed policies and procedures as defined by the trust.
28. Be responsible with others for the development and review of policies and operational
protocols pertinent to the project and their role.
29. Contribute to overall success of the trust through strong strategic leadership.
30. To deputise for Clinical Services Manager and other managers ensuring divisional
support arrangements as required
This advert closes on Sunday 12 Jan 2025